{"id":154882,"date":"2025-03-28T13:49:16","date_gmt":"2025-03-28T13:49:16","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage&#038;p=154882"},"modified":"2025-06-24T10:07:54","modified_gmt":"2025-06-24T10:07:54","slug":"microsoft-dynamics-365","status":"publish","type":"integration","link":"https:\/\/sinch.com\/integrations\/microsoft-dynamics-365\/","title":{"rendered":"Microsoft Dynamics 365"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Microsoft Dynamics text message integration<\/h2>\n\n\n\n<p>Transform your Microsoft Dynamics experience with our seamless SMS integration that helps you engage customers, save time, and stay organized.&nbsp;<\/p>\n\n\n\n<p>With this integration, you can easily send personalized SMS communications and automate key touchpoints throughout the customer journey\u2014like following up with prospects, automating notifications, and sending support updates.&nbsp;<\/p>\n\n\n\n<p>Key benefits of this integration:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set up in minutes and engage customers in real-time without leaving Dynamics&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create automated time-based SMS workflows to keep leads engaged&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easily track all communications in your Entity\u2019s Timeline&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reach a wide audience with bulk SMS using personalized templates&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Start delivering timely SMS communications to engage and convert customers and bring messaging into the workflows you already have in Microsoft Dynamics.&nbsp;<\/p>\n\n\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"block-template section-pt\">\n\n\r\n    <section  class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Popular ways to use SMS on Microsoft Dynamics with the Sinch Engage integration<\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                \r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Sales Acceleration                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Follow up with leads via SMS and provide links to your website or calendar to keep conversations moving forward and accelerate your sales cycle.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Customer Support                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Reduce call waiting times by enabling two-way conversational messaging between customers and your support team.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Delivery Tracking                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Keep customers informed, reduce lost packages, and ensure successful deliveries with automated SMS tracking notifications.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"author":19,"featured_media":154826,"template":"","meta":{"_acf_changed":true},"integration_category":[584],"integration_type":[371],"class_list":["post-154882","integration","type-integration","status-publish","has-post-thumbnail","hentry","integration_category-engage","integration_type-built-in"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Dynamics 365 - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/integrations\/microsoft-dynamics-365\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Dynamics 365 - Sinch\" \/>\n<meta property=\"og:description\" content=\"Microsoft Dynamics text message 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