{"id":155310,"date":"2025-03-28T13:47:28","date_gmt":"2025-03-28T13:47:28","guid":{"rendered":"https:\/\/sinch.com\/?post_type=integration&#038;p=155310"},"modified":"2025-06-24T10:10:53","modified_gmt":"2025-06-24T10:10:53","slug":"salesforce","status":"publish","type":"integration","link":"https:\/\/sinch.com\/integrations\/salesforce\/","title":{"rendered":"Salesforce"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Salesforce automated SMS integration<\/h2>\n\n\n\n<p>Easily connect with your customers and drive more conversions with less effort via automated and conversational SMS \u2013 and do it all directly from Salesforce.&nbsp;<\/p>\n\n\n\n<p>Our native integration is built right into Salesforce, making it simple to have two-way conversational messaging, and&nbsp;create regular and automated SMS messages for nurture campaigns, automated reminders, personalized drip campaigns, and more.<\/p>\n\n\n\n<p>&nbsp;Key benefits of this integration:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect with contacts in real-time using two-way SMS &amp; WhatsApp&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send targeted campaigns with segments from Salesforce lists or reports&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce your team&#8217;s workload with message templates and automated SMS&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep on top of conversations with pop-up notifications in Salesforce&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increase efficiency by using SMS keywords to create leads and update records&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View messaging activity alongside other data on contact records&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Start delivering timely SMS communications to engage and convert more customers and bring messaging into the workflows you already have in Salesforce<\/p>\n\n\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"block-template section-pt\">\n\n\r\n    <section  class=\"section section-altblo section-py bg-ne-05\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">How businesses leverage SMS on Salesforce with the Sinch Engage integration<\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                \r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Sales &#038; Lead Nurturing                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Convert prospects with timely automated SMS communications integrated directly into your Salesforce Flows. Build personalized campaigns and respond to leads in real-time.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Appointment Management                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Reduce no-shows and manage cancellations efficiently with automated SMS reminders for upcoming appointments and events sent directly from Salesforce.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Marketing Campaigns                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Create and send bulk SMS campaigns with personalized templates and manage responses with conversational messaging, all within your familiar Salesforce interface.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n                <section  class=\"section overflow-hidden section-py bg-white\">\r\n            <div class=\"carousel \" data-carousel=\"block-da5298960c4ce671ae79f82690da61a0\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                <div class=\"container testimonials\">\r\n                    <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                        <div class=\"row position-relative flex-nowrap\">\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"0\">\r\n                                    <div class=\"quote carousel-item bg-warning shadow-warning d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/milanlaser.svg\" alt=\"Testimonial Logo from Debbie Jensen\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-da5298960c4ce671ae79f82690da61a0-0\">\r\n                                                        \u201cIt\u2019s kind of crazy to me when I realize how much of this was just being done manually, and the hours that was takin for clinic people and our call center and our accounts receivable team. And now it\u2019s automated, and that\u2019s great.\u201d                                                     <\/blockquote>\r\n                                                \r\n                                                \r\n                                                                                                    <div class=\"mb-4 mb-md-5\">\r\n                                                        \r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0  h2 \"\r\n                                                                >\r\n                                3,000                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    messages sent per day                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0  h2 \"\r\n                                                                >\r\n                                50%                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    average response rate                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-da5298960c4ce671ae79f82690da61a0-0\">\r\n                                                                    Debbie Jensen                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Senior Salesforce Administrator, Milan Laser <\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/milan-laser\/\"  class=\"btn-arrow \" >\r\n                                                                Read the customer story                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                    <\/section>\r\n    ","protected":false},"author":18,"featured_media":154832,"template":"","meta":{"_acf_changed":false},"integration_category":[584],"integration_type":[371],"class_list":["post-155310","integration","type-integration","status-publish","has-post-thumbnail","hentry","integration_category-engage","integration_type-built-in"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Salesforce - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/integrations\/salesforce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce - Sinch\" \/>\n<meta property=\"og:description\" content=\"Salesforce automated SMS integration Easily connect with your customers and drive more conversions with less effort via automated and conversational SMS \u2013 and do it all directly from Salesforce.&nbsp; Our native integration is built right into Salesforce, making it simple to have two-way conversational messaging, and&nbsp;create regular and automated SMS messages for nurture campaigns, automated [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/integrations\/salesforce\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-24T10:10:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"496\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sinch.com\/integrations\/salesforce\/\",\"url\":\"https:\/\/sinch.com\/integrations\/salesforce\/\",\"name\":\"Salesforce - Sinch\",\"isPartOf\":{\"@id\":\"https:\/\/sinch.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sinch.com\/integrations\/salesforce\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sinch.com\/integrations\/salesforce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png\",\"datePublished\":\"2025-03-28T13:47:28+00:00\",\"dateModified\":\"2025-06-24T10:10:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sinch.com\/integrations\/salesforce\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sinch.com\/integrations\/salesforce\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sinch.com\/integrations\/salesforce\/#primaryimage\",\"url\":\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png\",\"contentUrl\":\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png\",\"width\":800,\"height\":496},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sinch.com\/integrations\/salesforce\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sinch.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Integrations\",\"item\":\"https:\/\/sinch.com\/integrations\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Salesforce\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sinch.com\/#website\",\"url\":\"https:\/\/sinch.com\/\",\"name\":\"Sinch\",\"description\":\"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch\",\"publisher\":{\"@id\":\"https:\/\/sinch.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sinch.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sinch.com\/#organization\",\"name\":\"Sinch\",\"url\":\"https:\/\/sinch.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sinch.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png\",\"contentUrl\":\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png\",\"width\":800,\"height\":496,\"caption\":\"Sinch\"},\"image\":{\"@id\":\"https:\/\/sinch.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/wearesinch\/\",\"https:\/\/x.com\/WeAreSinch\",\"https:\/\/www.linkedin.com\/company\/sinch\",\"https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw\",\"https:\/\/www.instagram.com\/wearesinch\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Salesforce - Sinch","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sinch.com\/integrations\/salesforce\/","og_locale":"en_US","og_type":"article","og_title":"Salesforce - Sinch","og_description":"Salesforce automated SMS integration Easily connect with your customers and drive more conversions with less effort via automated and conversational SMS \u2013 and do it all directly from Salesforce.&nbsp; Our native integration is built right into Salesforce, making it simple to have two-way conversational messaging, and&nbsp;create regular and automated SMS messages for nurture campaigns, automated [&hellip;]","og_url":"https:\/\/sinch.com\/integrations\/salesforce\/","og_site_name":"Sinch","article_publisher":"https:\/\/www.facebook.com\/wearesinch\/","article_modified_time":"2025-06-24T10:10:53+00:00","og_image":[{"width":800,"height":496,"url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@WeAreSinch","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sinch.com\/integrations\/salesforce\/","url":"https:\/\/sinch.com\/integrations\/salesforce\/","name":"Salesforce - Sinch","isPartOf":{"@id":"https:\/\/sinch.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sinch.com\/integrations\/salesforce\/#primaryimage"},"image":{"@id":"https:\/\/sinch.com\/integrations\/salesforce\/#primaryimage"},"thumbnailUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png","datePublished":"2025-03-28T13:47:28+00:00","dateModified":"2025-06-24T10:10:53+00:00","breadcrumb":{"@id":"https:\/\/sinch.com\/integrations\/salesforce\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sinch.com\/integrations\/salesforce\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sinch.com\/integrations\/salesforce\/#primaryimage","url":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2025\/03\/SI-Integration-Salesforce.png","width":800,"height":496},{"@type":"BreadcrumbList","@id":"https:\/\/sinch.com\/integrations\/salesforce\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sinch.com\/"},{"@type":"ListItem","position":2,"name":"Integrations","item":"https:\/\/sinch.com\/integrations\/"},{"@type":"ListItem","position":3,"name":"Salesforce"}]},{"@type":"WebSite","@id":"https:\/\/sinch.com\/#website","url":"https:\/\/sinch.com\/","name":"Sinch","description":"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch","publisher":{"@id":"https:\/\/sinch.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sinch.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/sinch.com\/#organization","name":"Sinch","url":"https:\/\/sinch.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sinch.com\/#\/schema\/logo\/image\/","url":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","width":800,"height":496,"caption":"Sinch"},"image":{"@id":"https:\/\/sinch.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wearesinch\/","https:\/\/x.com\/WeAreSinch","https:\/\/www.linkedin.com\/company\/sinch","https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw","https:\/\/www.instagram.com\/wearesinch\/"]}]}},"_links":{"self":[{"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/integration\/155310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/integration"}],"about":[{"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/types\/integration"}],"author":[{"embeddable":true,"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/users\/18"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/media\/154832"}],"wp:attachment":[{"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/media?parent=155310"}],"wp:term":[{"taxonomy":"integration_category","embeddable":true,"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/integration_category?post=155310"},{"taxonomy":"integration_type","embeddable":true,"href":"https:\/\/sinch.com\/wp-json\/wp\/v2\/integration_type?post=155310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}