{"id":155405,"date":"2025-03-28T13:50:42","date_gmt":"2025-03-28T13:50:42","guid":{"rendered":"https:\/\/sinch.com\/?post_type=integration&#038;p=155405"},"modified":"2025-06-24T10:06:53","modified_gmt":"2025-06-24T10:06:53","slug":"zoho-crm","status":"publish","type":"integration","link":"https:\/\/sinch.com\/integrations\/zoho-crm\/","title":{"rendered":"Zoho CRM"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Zoho CRM text messaging integration<\/h2>\n\n\n\n<p>Drive more customer engagement and conversion with personalized and automated SMS campaigns\u2014all from within your familiar Zoho CRM platform.&nbsp;<\/p>\n\n\n\n<p>With this integration, you can reach your customers where they are 24\/7\u2014on their phones. Get all the SMS capabilities you need to securely and efficiently send automated appointment reminders, follow up with leads, and engage with existing customers you already have in Zoho CRM.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Key benefits of this integration:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easily reach customers SMS with regular texts or templated blasts&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drive conversions with automated SMS in drip campaigns and workflows&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stay on top of conversations with push notifications, auto-replies, and templates&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage all text in one team inbox, with live pop-up notifications&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintain compliance with automated opt-out management&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Start delivering timely SMS communications to engage and convert more customers and bring messaging into the workflows you already have in Zoho CRM.<\/p>\n\n\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"block-template section-pt\">\n\n\r\n    <section  class=\"section section-altblo section-py bg-ne-05\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Popular ways to leverage SMS on Zoho CRM with the Sinch Engage integration<\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                \r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Outbound Communications                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Send individual or bulk text messages through an easy-to-use, natively integrated platform. Track all communications directly in your CRM.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Two-way Conversations                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    View and respond to incoming SMS and MMS messages instantly within your CRM. Stay on top of conversations with live pop-up and email notifications.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Automated Messaging                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Create templated SMS campaigns, automated drip sequences, and appointment reminders to engage thousands of contacts while maintaining personalization.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n                <section  class=\"section overflow-hidden section-py bg-white\">\r\n            <div class=\"carousel \" data-carousel=\"block-cacb80d4cfefaaab058775f2fb8e4a57\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                <div class=\"container testimonials\">\r\n                    <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                        <div class=\"row position-relative flex-nowrap\">\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"0\">\r\n                                    <div class=\"quote carousel-item bg-warning shadow-warning d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <svg height=\"40\" class=\"quote-icon\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-cacb80d4cfefaaab058775f2fb8e4a57-0\">\r\n                                                        \u201cSMS has had a huge impact on our business. It allows us to keep customers informed and engaged throughout the loan process, which is essential for our success.\u201d                                                     <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-cacb80d4cfefaaab058775f2fb8e4a57-0\">\r\n                                                                    Online Lender                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Head of Technology<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                    <\/section>\r\n    ","protected":false},"author":18,"featured_media":154844,"template":"","meta":{"_acf_changed":true},"integration_category":[584],"integration_type":[371],"class_list":["post-155405","integration","type-integration","status-publish","has-post-thumbnail","hentry","integration_category-engage","integration_type-built-in"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Zoho CRM - Sinch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/integrations\/zoho-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zoho CRM - Sinch\" \/>\n<meta property=\"og:description\" content=\"Zoho CRM text messaging integration Drive more customer engagement and conversion with personalized and automated SMS campaigns\u2014all from within your familiar Zoho CRM platform.&nbsp; With this integration, you can reach your customers where they are 24\/7\u2014on their phones. 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