{"id":155427,"date":"2025-03-27T09:50:10","date_gmt":"2025-03-27T09:50:10","guid":{"rendered":"https:\/\/sinch.com\/?post_type=integration&#038;p=155427"},"modified":"2025-06-24T10:09:29","modified_gmt":"2025-06-24T10:09:29","slug":"netsuite","status":"publish","type":"integration","link":"https:\/\/sinch.com\/integrations\/netsuite\/","title":{"rendered":"NetSuite"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">NetSuite SMS &amp; MMS integration<\/h2>\n\n\n\n<p>Boost customer engagement and cut response times in half with SMS \u2013 all natively integrated into NetSuite.&nbsp;<\/p>\n\n\n\n<p>NetSuite\u2019s integration with Sinch Engage enables you to send regular and automated messages to your customers easily and efficiently for core parts of business, like coordinating field service visits, confirming deliveries, and customer support.&nbsp;<\/p>\n\n\n\n<p>Get set up in minutes\u2014no tech skills needed.&nbsp;<\/p>\n\n\n\n<p>Key benefits of this integration:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reach customers and field technicians in real-time via mobile&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make proof of delivery easy \u2013 send MMS with PDF documentation&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintain all SMS conversations in one place, across all contact records&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increase operational efficiency with easy, automated SMS workflows&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create templates for quick and consistent team messaging&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access 24\/7 support from our messaging experts&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Start delivering timely SMS communications to engage and convert customers and bring messaging into the workflows you already have in NetSuite.<\/p>\n\n\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"block-template section-pt\">\n\n\r\n    <section  class=\"section section-altblo section-py bg-ne-05\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">How businesses leverage SMS on NetSuite with the Sinch Engage integration <\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                \r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards g-3 \">\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Delivery Management                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Keep customers informed with automated SMS updates for order tracking and delivery confirmations, including MMS capabilities for proof of delivery.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Field Service Communications                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Coordinate with field technicians through real-time SMS notifications, improving response times and customer satisfaction.                                 <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                            <div class=\"col-12 col-md-6 col-lg-4\">\r\n                                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                IT Notifications                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Integrate SMS with your tech stack to automatically send IT notifications for enhanced security and operational efficiency.                                 <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n                <section  class=\"section overflow-hidden section-py bg-white\">\r\n            <div class=\"carousel \" data-carousel=\"block-e89078aa3bc77a723c7ce1e64113224a\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                <div class=\"container testimonials\">\r\n                    <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                        <div class=\"row position-relative flex-nowrap\">\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"0\">\r\n                                    <div class=\"quote carousel-item bg-success shadow-success d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <svg height=\"40\" class=\"quote-icon\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e89078aa3bc77a723c7ce1e64113224a-0\">\r\n                                                        \u201cWe\u2019ve reduced phone calls \u2013 both inbound and outbound \u2013 regarding order inquiries, and we\u2019ve increased our customer service levels, letting customers know when items are ready.\u201d                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                                                                    <div class=\"mb-4 mb-md-5\">\r\n                                                        \r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0  h2 \"\r\n                                                                >\r\n                                400,000+                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    units                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0  h2 \"\r\n                                                                >\r\n                                16                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    locations                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e89078aa3bc77a723c7ce1e64113224a-0\">\r\n                                                                    Jim Swane                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Senior Manager at Appliance Parts Company<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/apc\/\" target=\"_blank\" class=\"btn-arrow \" >\r\n                                                                Read the customer story                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                    <\/section>\r\n    ","protected":false},"author":19,"featured_media":154857,"template":"","meta":{"_acf_changed":true},"integration_category":[584],"integration_type":[371],"class_list":["post-155427","integration","type-integration","status-publish","has-post-thumbnail","hentry","integration_category-engage","integration_type-built-in"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NetSuite - 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