{"id":2234,"date":"2024-07-02T14:11:57","date_gmt":"2024-07-02T14:11:57","guid":{"rendered":"https:\/\/sinchimportfinal.local\/?post_type=apis&p=2234"},"modified":"2024-09-25T08:17:36","modified_gmt":"2024-09-25T08:17:36","slug":"facebook-messenger","status":"publish","type":"apis","link":"https:\/\/sinch.com\/apis\/messaging\/facebook-messenger\/","title":{"rendered":"Facebook Messenger for Business"},"content":{"rendered":"\r\n
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FACEBOOK MESSENGER FOR BUSINESS<\/p>\r\n \r\n

Enhance the brand experience for mobile-first customers<\/h1>\r\n\r\n

Build rich, engaging chats on an app your customers already use. Unify marketing, support, and sales in one messaging inbox!<\/p><\/div>\r\n \r\n \r\n

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\r\n Talk to an expert<\/a>\r\n <\/div>\r\n \r\n
\r\n Try for free<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n \r\n
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\r\n Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world <\/p>\r\n

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\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Uber <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n PayPal <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Albertsons <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Tinder <\/title>\r\n <\/svg>\r\n <\/div>\r\n
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Chat with users across the entire customer journey on Messenger<\/h2>\r\n\r\n \r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n Engaging chats that convert <\/h3>\r\n
\r\n Set automated rules to reduce cart abandonment, send personalized loyalty campaigns, and answer qualifying questions. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Know your customer <\/h3>\r\n
\r\n Create a pipeline for customer feedback, share updates, and get a 360 degree view of the userbase. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Service and support <\/h3>\r\n
\r\n Send order confirmations, address FAQ, and schedule appointments seamlessly in one inbox. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Deliver standout mobile customer experience with Messenger<\/h2>\r\n\r\n \r\n

Create powerful two-way chats with rich media like images, videos, and files, and use Facebook Messenger’s smart features to build frictionless experiences that drive long-term loyalty: enable seamless appointment scheduling with suggested replies, or allow your customers to skip the introductions by automating chats contextually.<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Try for free<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Unify your customer care, service, and marketing messages on Facebook Messenger<\/h2>\r\n\r\n \r\n

Convert more leads than ever before with Facebook Ads. Engage users while they research and browse Facebook Ads, reward them with a seamless checkout on Facebook Pay, and be easily available for any questions they may have. Use Facebook Messenger for Business as part of our omnichannel Conversation API.<\/p><\/div>\r\n \r\n \r\n \r\n

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\r\n Talk to an expert<\/a>\r\n <\/div>\r\n \r\n
\r\n Conversation API <\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Intuitive business chats happen on Messenger<\/h2>\r\n\r\n \r\n \r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n
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\r\n User adoption <\/h3>\r\n
\r\n Customers are familiar with Facebook Messenger, so why not be a contact in their inbox? Cut through the clutter and extend your reach to an app that is opened 10 times more than emails. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Respond in real time <\/h3>\r\n
\r\n Address the mobile-first customer\u2019s needs by automating conversations with chatbots. Hand off only the most advanced requests to a human agent, or set office hours for when you\u2019re available.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Omnichannel capability <\/h3>\r\n
\r\n Already using something else like SMS, WhatsApp, or RCS? Manage all your APIs in one integration with our Conversation API. Connect with your existing tools and customize your messaging toolkit. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Conversational commerce <\/h3>\r\n
\r\n Chats can help users browse your shop, make a purchase via Facebook Pay, and get an order confirmation alert in the same conversation. Connect with your CRM or an omnichannel API for personalization. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Convert from ads <\/h3>\r\n
\r\n Facebook ads help you get noticed. Continue the conversation with your prospects and gain insight across the customer journey. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Extended reach <\/h3>\r\n
\r\n Even if your customer loses wi-fi, SMS fallback ensures your message gets delivered every time. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Loyalty and rewards <\/h3>\r\n
\r\n Award your VIPs with personalized offers, seasonal sales, and product announcements. <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n \r\n
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\r\n Actionable analytics <\/h3>\r\n
\r\n Learn what converts and personalize and enhance the user experience. Stay relevant and learn from your customers.\u00a0 <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/div>\r\n <\/div>\r\n\n\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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Got questions? We’ve got answers!<\/h2>\r\n \r\n <\/div>\r\n
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\r\n \r\n\r\n \r\n How does the Facebook Messenger for Business platform work?\r\n <\/button>\r\n \r\n <\/div>\r\n \r\n
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When a person sends a message to a business\u2019s page on Messenger, here\u2019s what happens if the page uses an app to partially or fully automate conversations: Facebook\u2019s server sends webhooks to the URL of the business\u2019s server where the messaging app is hosted. Using the Send API, the app can respond to the person on Messenger.<\/p>\r\n \r\n

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