{"id":2439,"date":"2024-07-22T09:48:41","date_gmt":"2024-07-22T09:48:41","guid":{"rendered":"https:\/\/sinchimportfinal.local\/?post_type=solutions&p=2439"},"modified":"2024-09-20T12:10:13","modified_gmt":"2024-09-20T12:10:13","slug":"customer-service","status":"publish","type":"solutions","link":"https:\/\/sinch.com\/solutions\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\r\n
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SINCH FOR CUSTOMER SERVICE<\/p>\r\n \r\n

Engage customers on their terms, on their channels<\/h1>\r\n\r\n

Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, chat, video, messaging app \u2013 we’ve got it all! <\/p><\/div>\r\n \r\n \r\n

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\r\n Talk to an expert<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n \r\n
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\r\n Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world. <\/p>\r\n

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\r\n \r\n \r\n Google <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Uber <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n PayPal <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Visa <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Albertsons <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n Tinder <\/title>\r\n <\/svg>\r\n <\/div>\r\n
\r\n \r\n \r\n First Bank <\/title>\r\n <\/svg>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n\n\r\n \r\n <\/div>\r\n <\/section>\r\n\n\n\r\n
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A cloud-based communications platform to simplify customer service <\/h2>\r\n\r\n \r\n \r\n \r\n
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\r\n \r\n Bring your legacy customer-service platform into the digital age <\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Traditional on-premise systems are hard to integrate, costly to maintain, and problematic to update. Ain\u2019t nobody got time for that! Simplify, cut costs, and deliver value with a cloud-based system.<\/p><\/div>\r\n \r\n

See infographic <\/a><\/div> <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \r\n Engage customers on their preferred communication channels\u00a0<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Some people love to talk on the phone. Others want to send a quick text. Let customers choose how they want to engage \u2013 whether by phone, video, email, chat, SMS, or messaging app. <\/p><\/div>\r\n \r\n

Add any channel via API<\/a><\/div> <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \r\n Deliver frictionless self-service<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Don\u2019t force customers to go on a \u201cjourney\u201d. Many people prefer the convenience of self-service tools, like chatbots, for basic tasks such as checking account balances or rescheduling appointments. <\/p><\/div>\r\n \r\n

Learn about chatbots<\/a><\/div> <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \r\n Minimize hold times and transfers -improve FCR and C-SAT!\u00a0<\/span>\r\n <\/button>\r\n <\/div>\r\n \r\n\r\n
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Cut call transfer hold times while increasing first-contact resolution (FCR) and customer satisfaction (C-SAT) by connecting customers to the best-suited agent, using skills-based routing. <\/p><\/div>\r\n \r\n

Watch the video<\/a><\/div> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n <\/div>\r\n\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\r\n
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