{"id":62038,"date":"2024-06-11T08:44:14","date_gmt":"2024-06-11T08:44:14","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/products\/contact-pro\/"},"modified":"2025-02-17T16:40:17","modified_gmt":"2025-02-17T16:40:17","slug":"contact-pro","status":"publish","type":"products","link":"https:\/\/sinch.com\/es\/products\/contact-pro\/","title":{"rendered":"Contact Pro"},"content":{"rendered":"\r\n    <section class=\"header-block section-py bg-info \" data-theme=\"light\">\r\n        <div class=\"container bg-info\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n\r\n                <div class=\"col-md-6 col-lg-5  order-2 order-md-1\">\r\n\r\n                                            <p class=\"text-uppercase section-caption text-body-color\">Contact Pro<\/p>\r\n                    \r\n                    <h1 class=\"text-accent mb-3 mb-md-5 mb-lg-4 p-0 h2\">Una experiencia de asistencia omnicanal de primer nivel<\/h1>\r\n\r\n                                            <div class=\"mb-0 text-body-color\"><p>Ofrece un servicio al cliente omnicanal de cinco estrellas con una \u00fanica soluci\u00f3n: llamadas, emails, chat web, v\u00eddeo, SMS y aplicaciones de mensajer\u00eda, \u00a1todo en un mismo lugar!<\/p><\/div>\r\n                    \r\n                    \r\n                                            <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                            \r\n    <div class=\"col-auto\">\r\n      <a href=\"#form\"  class=\"btn btn-primary btn-lg btn-animated scrollme\" >Habla con un experto<\/a>\r\n    <\/div>\r\n                            <\/div>\r\n                    \r\n                <\/div>\r\n\r\n                \r\n                    <div class=\"col-md-6 col-lg-7 text-end order-1 order-md-2 mb-5 mb-md-0 ps-md-7 ps-lg-10\">\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"958\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png\" class=\"skip-lazy img-fluid \" alt=\"Image for Una experiencia de asistencia omnicanal de primer nivel\" fetchpriority=\"high\" style=\"\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-300x222.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-1024x757.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-768x568.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>                                                                        <\/div>\r\n\r\n                \r\n            <\/div>\r\n\r\n                            \n\r\n    <div class=\"block-clients text-center pt-3 pt-md-4 pt-lg-7 mt-3 mt-md-4 mt-lg-3\">\r\n        \r\n        <div class=\"\">\r\n                            <p class=\"text-accent fs-sm mb-4\">\r\n                    M\u00e1s de 150&nbsp;000 clientes ya conf\u00edan en nosotros, incluidas 8 de las 10 empresas tecnol\u00f3gicas m\u00e1s grandes del mundo. \u00bfTe sumas?                <\/p>\r\n                <div class=\"clients d-flex overflow-hidden flex-wrap \">\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                    <\/div>\r\n                    <\/div>\r\n\r\n    <\/div>\r\n\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\n\n\r\n    <section  class=\"section section-altblo section-py bg-white\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Ofrece un servicio al cliente omnicanal sin complicaciones  <\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Proporciona asistencia omnicanal                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Tus clientes siempre recibir\u00e1n una experiencia coherente y satisfactoria, independientemente del canal por el que contacten contigo: tel\u00e9fono, email, chat, v\u00eddeo, SMS o aplicaciones de mensajer\u00eda.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Integra CRM de terceros                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Integra sistemas CRM de terceros, como Salesforce, ServiceNow o SAP, de forma f\u00e1cil y sencilla.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/piggy-bank.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Reduce los costes operativos                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Al eliminar los gastos de infraestructura interna, integraci\u00f3n y asistencia inform\u00e1tica, podr\u00e1s ahorrar a lo grande.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n            <\/div>\r\n\r\n                            <div class=\"pt-3 mt-4 mt-md-5 mt-lg-7\">\r\n                        <div class=\"\">\r\n        <div class=\"row justify-content-center align-items-center\">\r\n            <div class=\"col-12 col-lg-10\">\r\n                <div class=\"cta bg-warning shadow-primary-lg rounded-lg py-7 px-5 px-md-7 px-lg-9\" data-theme=\"light\">\r\n                    <div class=\"d-block d-md-flex justify-content-between align-items-center gap-5 gap-lg-6\">\r\n                                                    <div class=\"cta-icon text-primary d-none d-md-block\">\r\n                                <svg width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\" aria-hidden=\"true\"><\/svg>\r\n                            <\/div>\r\n                                                    <div class=\"mb-5 mb-md-0 flex-grow-1\">\r\n                                <div class=\"h4 fw-bold mb-0\">\r\n                                    La \u00fanica soluci\u00f3n de centro de contacto respaldada por SAP                                <\/div>\r\n                            <\/div>\r\n                            \r\n      <div class=\"btn-group\">\r\n        <a href=\"https:\/\/sinch.com\/es\/news\/sinch-contact-pro-solution-now-sap-endorsed-app-available-sapr-store\/\"  class=\"btn btn-primary btn-lg btn-animated text-nowrap \" >M\u00e1s informaci\u00f3n<\/a>\r\n      <\/div>                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section  class=\"section section-altblo section-py bg-warning\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center  scrollme\">\r\n\r\n                        \r\n                        \r\n                            <div class=\"col-md-6 col-lg-7 order-md-2 text-end mb-5 mb-md-0 ps-md-7 ps-lg-10 d-flex d-md-block justify-content-start\">\r\n                                                                    <img decoding=\"async\"  width=\"648\" height=\"479\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Illustration-Support-Honey-03.png\" alt=\"Imagen para Ampl\u00eda tu servicio al cliente con la soluci\u00f3n en la nube apropiada\">\r\n                                                            <\/div>\r\n                        \r\n                        <div class=\"col-md-6 col-lg-5 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-3 mb-lg-4 h3\">Ampl\u00eda tu servicio al cliente con la soluci\u00f3n en la nube apropiada<\/h2>\r\n\r\n                                \r\n                                                                    <div class=\"mb-0 text-body-color\"><p class=\"mb-0\">Las soluciones tradicionales de los centros de llamadas son dif\u00edciles y caras de mantener. As\u00ed que desp\u00eddete de lo viejo y abre paso a lo nuevo (y mejorado). Sinch Contact Pro se ejecuta en la nube, por lo que evita que tengas que gastar en infraestructura y mantenimiento. Adem\u00e1s, proporciona a tus agentes todo lo que necesitan para ofrecer un verdadero servicio al cliente omnicanal.  <\/p><\/div>\r\n                                \r\n                                \r\n                                \r\n                                                                    <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                                        \r\n        <div class=\"col-auto\">\r\n            <a href=\"#form\"  class=\"btn btn-primary btn-lg btn-animated scrollme\" >Habla con un experto<\/a>\r\n        <\/div>\r\n                                            <\/div>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                \r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n                <section  class=\"section overflow-hidden section-py bg-white\">\r\n            <div class=\"carousel \" data-carousel=\"block-e81a008da63735bf5e1a315f56cba582\" data-carousel-active-index=\"0\" data-carousel-dragable=\"true\" data-cursor-helper=\"Drag\">\r\n                <div class=\"container testimonials\">\r\n                    <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                        <div class=\"row position-relative flex-nowrap\">\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"0\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <svg height=\"40\" class=\"quote-icon\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e81a008da63735bf5e1a315f56cba582-0\">\r\n                                                        \u00abContact Pro nos ofrece una ventaja \u00fanica. Cumple todas nuestras necesidades de comunicaci\u00f3n en una sola plataforma y permite que todos los que lo necesiten puedan acceder a la telefon\u00eda IP: expertos en telemarketing, agentes de atenci\u00f3n al cliente, operadores telef\u00f3nicos, trabajadores de oficina, expertos en tecnolog\u00eda m\u00f3vil y sus m\u00e1nagers. Es una soluci\u00f3n integral para centros de llamadas entrantes y salientes\u00bb.                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e81a008da63735bf5e1a315f56cba582-0\">\r\n                                                                    Bandar Al-Otaibi                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Director de tecnolog\u00eda de la informaci\u00f3n y transformaci\u00f3n digital, Salehiya<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/perfect-remedy-contact-center\/\"  class=\"btn-arrow \" >\r\n                                                                Lee el testimonio                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"1\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/aryzta.svg\" alt=\"Logotipo del testimonio de Horst Haschke\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e81a008da63735bf5e1a315f56cba582-1\">\r\n                                                        \u00abAhora que nos hemos trasladado a la nube, podemos incorporar nuevos canales, como WhatsApp y SMS. Y tambi\u00e9n podemos acceder al instante a todas las funciones nuevas, actualizaciones de productos y mejoras sin tener que invertir tanto esfuerzo en hacer que todo funcione con nuestros sistemas actuales\u00bb.                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e81a008da63735bf5e1a315f56cba582-1\">\r\n                                                                    Horst Haschke                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Jefe de TI en ARYZTA Germany<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/journey-cloud-transforming-aryztas-contact-center\/\"  class=\"btn-arrow \" >\r\n                                                                Lee el testimonio                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"2\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/mirka.svg\" alt=\"Logotipo del testimonio de Christina Strand\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e81a008da63735bf5e1a315f56cba582-2\">\r\n                                                        \u00abContact Pro est\u00e1 integrado con SAP C4C para que todo se realice en la misma plataforma. Nos llegan llamadas, recibimos correos electr\u00f3nicos y nos comunicamos con los clientes por email, todo a trav\u00e9s de la misma plataforma. Es el lugar al que acudimos para nuestra atenci\u00f3n al cliente\u00bb.                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e81a008da63735bf5e1a315f56cba582-2\">\r\n                                                                    Christina Strand                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable de excelencia del cliente en Mirka<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/how-sap-integrated-contact-center-unified-global-customer-service-mirka\/\"  class=\"btn-arrow \" >\r\n                                                                Lee el testimonio                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"3\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/elkjop.svg\" alt=\"Logotipo del testimonio de Tobias Zackrisson\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e81a008da63735bf5e1a315f56cba582-3\">\r\n                                                        \u00abSinch nos permite gestionar los vol\u00famenes de las ventas de temporada. Por ejemplo, durante la semana del Black Friday, pudimos gestionar un 50&nbsp;% m\u00e1s de contactos que en los a\u00f1os anteriores\u00bb.                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e81a008da63735bf5e1a315f56cba582-3\">\r\n                                                                    Tobias Zackrisson                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable de desarrollo empresarial en Elkjop<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"4\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/zadigvoltaire.svg\" alt=\"Logotipo del testimonio de Jonathan Attali  \">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e81a008da63735bf5e1a315f56cba582-4\">\r\n                                                        \u00abContact Pro es la herramienta perfecta para la retenci\u00f3n y experiencia del cliente: la transparencia y eficiencia de sus herramientas nos han facilitado mucho el trabajo\u00bb.<br \/>\n                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e81a008da63735bf5e1a315f56cba582-4\">\r\n                                                                    Jonathan Attali                                                                  <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Director de marketing y digital en Zadig&amp;Voltaire<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/luxurious-customer-care-contact-and-instagram\/\"  class=\"btn-arrow \" >\r\n                                                                Lee el testimonio                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"5\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/yaskawa.svg\" alt=\"Logotipo del testimonio de Cris Franco\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e81a008da63735bf5e1a315f56cba582-5\">\r\n                                                        \u00abLa oferta de centro de contacto de Sinch alinea nuestros recursos a las necesidades de nuestros clientes en el momento adecuado. Esto nos permite mantener una ventaja competitiva en el mercado\u00bb.                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e81a008da63735bf5e1a315f56cba582-5\">\r\n                                                                    Cris Franco                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Director de asistencia t\u00e9cnica al cliente, Yaskawa America Inc.<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"container mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"d-flex justify-content-center gap-4\">\r\n                        <button data-carousel-role=\"prev\" data-carousel-nav=\"block-e81a008da63735bf5e1a315f56cba582\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Diapositiva anterior\">\r\n                            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n                        <\/button>\r\n                        <button data-carousel-role=\"next\" data-carousel-nav=\"block-e81a008da63735bf5e1a315f56cba582\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Siguiente diapositiva\">\r\n                            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n                        <\/button>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/section>\r\n    \n\n\r\n    <section  class=\"section section-altblo section-py bg-ne-05\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Soluci\u00f3n integral de centro de contacto omnicanal  <\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Compatibilidad omnicanal                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    En lugar de tener que estar todo el tiempo cambiando entre diferentes pantallas, los agentes utilizan una sola herramienta para todos los canales, ya sea el tel\u00e9fono (entrante\/saliente), el email, el chat, el v\u00eddeo, los SMS o las aplicaciones de mensajer\u00eda. L\u00edbrate de dolores de cabeza y aumenta la productividad.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Enrutamiento basado en habilidades                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gracias a los datos asociados de los contactos (CAD) y al enrutamiento basado en habilidades, puedes conectar a los clientes con el agente que mejor vaya a responder a su consulta. Esto te ayudar\u00e1 a mejorar la resoluci\u00f3n en el primer contacto (FCR) y a aumentar la satisfacci\u00f3n de los clientes (CSAT). En otras palabras, te hace la vida m\u00e1s f\u00e1cil.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-sound-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Mezcla las llamadas entrantes y salientes                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    \u00bfQuieres maximizar tu eficiencia? Entonces, puedes mezclar las llamadas salientes (para las campa\u00f1as y listas de llamadas) con las llamadas entrantes normales durante las horas de menor afluencia. Hasta disponemos de marcaci\u00f3n predictiva automatizada. Los agentes no perder\u00e1n m\u00e1s el tiempo.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Historial de interacciones                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Los agentes pueden acceder a los registros de las llamadas, las grabaciones, las transcripciones de los chats y los resultados de los scripts y las encuestas para obtener una visi\u00f3n instant\u00e1nea de cada cliente, lo que les ayudar\u00e1 a reducir el tiempo medio operativo (TMO).                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/line-chart-up.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Paneles de control y anal\u00edticas                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Los paneles de control y las alertas en tiempo real ayudan a los supervisores a controlar el rendimiento y a resolver los problemas antes de que se presenten. Y los informes ayudan a los m\u00e1nagers a garantizar que se cumplan los objetivos e indicadores clave de rendimiento.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Integraci\u00f3n                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Puedes integrar f\u00e1cilmente chatbots, CRM, WFM y mucho m\u00e1s gracias a la integraci\u00f3n inmediata con Salesforce, ServiceNow y SAP, junto con las API RESTFUL y un marco de extensi\u00f3n abierto.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section id=\"faq-id-1\" class=\"section section-py bg-light\">\r\n      <div class=\"container\">\r\n        <div class=\"row justify-content-lg-center\">\r\n          <div class=\"col-12 col-lg-10 mb-4 mb-md-5 mb-lg-7\">\r\n            \r\n                          <h2 class=\"mb-3\">\u00bfTienes preguntas? Nosotros, respuestas  <\/h2>\r\n            \r\n                      <\/div>\r\n          <div class=\"col-12 col-lg-10 justify-content-center\">\r\n\r\n            <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-1\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-1\"\r\n            aria-expanded=\"true\"\r\n            aria-controls=\"faq-collapse-1\">\r\n            \u00bfQu\u00e9 es la asistencia omnicanal?\r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-1\"\r\n            class=\"accordion-collapse collapse show\"\r\n            aria-labelledby=\"title-1\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p class=\"mb-0\">El objetivo de la asistencia al cliente omnicanal es proporcionar una experiencia unificada y fluida a los clientes en cualquier canal que utilicen para interactuar con la empresa. Para poder ofrecer este tipo de experiencia, hace falta un software de atenci\u00f3n al cliente que incluya todos los <a href=\"https:\/\/sinch.com\/blog\/future-of-contact-centers\/\">canales favoritos de tus clientes y que los ponga al alcance de tus agentes<\/a>&nbsp; en una \u00fanica interfaz.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-2\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-2\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-2\">\r\n            \u00bfQu\u00e9 canales de comunicaci\u00f3n est\u00e1n disponibles en Contact Pro?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-2\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-2\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Contact Pro es una soluci\u00f3n omnicanal aut\u00e9ntica de Sinch que es compatible con todos los canales de comunicaci\u00f3n que m\u00e1s se utilizan en los centros de contacto: telefon\u00eda, email, chat, v\u00eddeo, SMS y aplicaciones de mensajer\u00eda como WhatsApp, Facebook Messenger, Viber, etc.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-3\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-3\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-3\">\r\n            \u00bfSinch Contact Pro permite implementar chatbots?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-3\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-3\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>La soluci\u00f3n de chatbots propia de Sinch, Sinch Chatlayer, viene preintegrada y lista para usarse junto con el centro de contacto de Sinch. Esto te ayudar\u00e1 a desviar el tr\u00e1fico del centro de contacto y a mejorar la experiencia del usuario.<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-4\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-4\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-4\">\r\n            \u00bfCon qu\u00e9 productos CRM se puede integrar Sinch Contact Pro?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-4\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-4\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Sinch Contact Pro permite una integraci\u00f3n inmediata con los principales productos CRM de Salesforce, ServiceNow y SAP. Y tambi\u00e9n estamos planeando implementar una integraci\u00f3n adicional para otros productos como Microsoft Dynamics.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-5\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-5\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-5\">\r\n            \u00bfSinch Contact Pro proporciona herramientas para los supervisores?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-5\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-5\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>S\u00ed. Sinch Contact Pro incluye una aplicaci\u00f3n web de panel de control del supervisor que proporciona paneles de control y alertas en tiempo real. Con ella, los jefes de equipo y los supervisores pueden controlar todo lo que ocurre en el centro de contacto y modificar en tiempo real la asignaci\u00f3n de agentes, los niveles de conocimiento y la dotaci\u00f3n de personal de las colas.&nbsp; <\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-6\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-6\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-6\">\r\n            \u00bfSinch Contact Pro admite las campa\u00f1as salientes?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-6\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-6\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Por supuesto. Con Sinch Contact Pro, puedes crear y ejecutar todo tipo de campa\u00f1as salientes. Tambi\u00e9n permite importar listas de llamadas desde herramientas de marketing de terceros mediante una API abierta, que luego se ejecutan mediante marcaci\u00f3n saliente automatizada utilizando el modo de vista previa, progresivo o predictivo.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div><\/div>\r\n  <script type=\"application\/ld+json\">\r\n  {\r\n    \"@context\": \"https:\/\/schema.org\",\r\n    \"@type\": \"FAQPage\",\r\n    \"@id\": \"https:\/\/sinch.com\/es\/products\/contact-pro\/\",\r\n    \"mainEntity\": [{\r\n        \"@type\": \"Question\",\r\n        \"name\": \"\u00bfQu\u00e9 es la asistencia omnicanal?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p class=&quot;mb-0&quot;&gt;El objetivo de la asistencia al cliente omnicanal es proporcionar una experiencia unificada y fluida a los clientes en cualquier canal que utilicen para interactuar con la empresa. Para poder ofrecer este tipo de experiencia, hace falta un software de atenci\u00f3n al cliente que incluya todos los &lt;a href=&quot;https:\/\/sinch.com\/blog\/future-of-contact-centers\/&quot;&gt;canales favoritos de tus clientes y que los ponga al alcance de tus agentes&lt;\/a&gt;&nbsp; en una \u00fanica interfaz.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"\u00bfQu\u00e9 canales de comunicaci\u00f3n est\u00e1n disponibles en Contact Pro?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Contact Pro es una soluci\u00f3n omnicanal aut\u00e9ntica de Sinch que es compatible con todos los canales de comunicaci\u00f3n que m\u00e1s se utilizan en los centros de contacto: telefon\u00eda, email, chat, v\u00eddeo, SMS y aplicaciones de mensajer\u00eda como WhatsApp, Facebook Messenger, Viber, etc.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"\u00bfSinch Contact Pro permite implementar chatbots?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;La soluci\u00f3n de chatbots propia de Sinch, Sinch Chatlayer, viene preintegrada y lista para usarse junto con el centro de contacto de Sinch. Esto te ayudar\u00e1 a desviar el tr\u00e1fico del centro de contacto y a mejorar la experiencia del usuario.&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"\u00bfCon qu\u00e9 productos CRM se puede integrar Sinch Contact Pro?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Sinch Contact Pro permite una integraci\u00f3n inmediata con los principales productos CRM de Salesforce, ServiceNow y SAP. Y tambi\u00e9n estamos planeando implementar una integraci\u00f3n adicional para otros productos como Microsoft Dynamics.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"\u00bfSinch Contact Pro proporciona herramientas para los supervisores?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;S\u00ed. Sinch Contact Pro incluye una aplicaci\u00f3n web de panel de control del supervisor que proporciona paneles de control y alertas en tiempo real. Con ella, los jefes de equipo y los supervisores pueden controlar todo lo que ocurre en el centro de contacto y modificar en tiempo real la asignaci\u00f3n de agentes, los niveles de conocimiento y la dotaci\u00f3n de personal de las colas.&nbsp; &lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"\u00bfSinch Contact Pro admite las campa\u00f1as salientes?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Por supuesto. Con Sinch Contact Pro, puedes crear y ejecutar todo tipo de campa\u00f1as salientes. Tambi\u00e9n permite importar listas de llamadas desde herramientas de marketing de terceros mediante una API abierta, que luego se ejecutan mediante marcaci\u00f3n saliente automatizada utilizando el modo de vista previa, progresivo o predictivo.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      }\r\n    ]}<\/script>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n  \n\n    <section  class=\"section overflow-hidden section-py bg-ne-05\">\r\n\r\n        <div class=\"position-relative resources-cards\">\r\n                            <div class=\"container\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-12 col-md-9\">\r\n                                                            <h2 class=\"mb-0 mb-md-2 mb-lg-3 \">Informaci\u00f3n estrat\u00e9gica sobre centros de contacto<\/h2>\r\n                            \r\n                                                    <\/div>\r\n                                                    <div class=\"col-12 col-md-3 pt-6 pt-md-0 d-lg-none\">\r\n                                <div class=\"d-flex justify-content-md-end gap-4\">\r\n                                    <button data-carousel-role=\"prev\" data-carousel-nav=\"block-4a2c60b42f2db025f0486e46a90d19db\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Diapositiva anterior\">\r\n                                        <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n                                    <\/button>\r\n                                    <button data-carousel-role=\"next\" data-carousel-nav=\"block-4a2c60b42f2db025f0486e46a90d19db\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Siguiente diapositiva\">\r\n                                        <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n                                    <\/button>\r\n                                <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n                        <div class=\"w-100 pt-6 pt-lg-7\">\r\n                <div class=\"carousel\" data-carousel=\"block-4a2c60b42f2db025f0486e46a90d19db\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\">\r\n                    <div class=\"container\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                \r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"0\">\r\n                                                                <a href=\"https:\/\/www.youtube.com\/watch?v=W1FAk7Ha-QE\" class=\"card-link text-decoration-none \" title=\"Ofrece la mejor experiencia de asistencia omnicanal\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Ofrece la mejor experiencia de asistencia omnicanal                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Ver el v\u00eddeo                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"1\">\r\n                                                                <a href=\"https:\/\/community.sinch.com\/t5\/Contact-Pro\/Sinch-Contact-Pro-cloud-service-Solution-Brief\/td-p\/3992?attachment-id=1037\" class=\"card-link text-decoration-none \" title=\"Te ayudamos con la transformaci\u00f3n de tu servicio al cliente\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Te ayudamos con la transformaci\u00f3n de tu servicio al cliente                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Ver un resumen                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"2\">\r\n                                                                <a href=\"https:\/\/www.youtube.com\/watch?v=UTfW-2WbgMg&#038;list=PLDWxiKsSIVPKgNU-zKJWGZeur78UqIT6t&#038;index=1\" class=\"card-link text-decoration-none \" title=\"Insp\u00edrate con nuestras demostraciones de productos\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Insp\u00edrate con nuestras demostraciones de productos                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Ver el v\u00eddeo                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    \r\n\n\n\r\n    <section  class=\"section section-altblo section-py bg-white\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Nuestros productos mejoran la experiencia del cliente en todo su recorrido<\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/send.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Campa\u00f1as                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Crea y entrega campa\u00f1as personalizadas de mensajer\u00eda para m\u00f3viles que transformen la experiencia de tu marca.                                <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/es\/products\/campanas\/\" class=\"btn-arrow fs-sm \" title=\"Campa\u00f1as\">\r\n                                        M\u00e1s informaci\u00f3n                                      <\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/engage.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Engage                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    In\u00edciate r\u00e1pidamente en el mundo de la mensajer\u00eda conversacional.                                <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/es\/products\/customer-engagement\/\" class=\"btn-arrow fs-sm \" title=\"Engage\">\r\n                                        M\u00e1s informaci\u00f3n                                      <\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div 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