{"id":62042,"date":"2024-06-11T08:44:14","date_gmt":"2024-06-11T08:44:14","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/products\/contact-pro\/"},"modified":"2025-03-12T09:06:45","modified_gmt":"2025-03-12T09:06:45","slug":"contact-pro","status":"publish","type":"products","link":"https:\/\/sinch.com\/de\/products\/contact-pro\/","title":{"rendered":"Contact Pro"},"content":{"rendered":"\r\n    <section class=\"header-block section-py bg-info \" data-theme=\"light\">\r\n        <div class=\"container bg-info\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n\r\n                <div class=\"col-md-6 col-lg-5  order-2 order-md-1\">\r\n\r\n                                            <p class=\"text-uppercase section-caption text-body-color\">Contact Pro<\/p>\r\n                    \r\n                    <h1 class=\"text-accent mb-3 mb-md-5 mb-lg-4 p-0 h2\">Ein erstklassiges Omnichannel-Support-Erlebnis<\/h1>\r\n\r\n                                            <div class=\"mb-0 text-body-color\"><p>Bieten Sie mit einer einzigen L\u00f6sung einen F\u00fcnf-Sterne-Omnichannel-Kundenservice. Anrufe, E-Mails, Web-Chat, Video, SMS und Messaging-Apps \u2013 alle an einem Ort!<\/p><\/div>\r\n                    \r\n                    \r\n                                            <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                            \r\n    <div class=\"col-auto\">\r\n      <a href=\"#form\"  class=\"btn btn-primary btn-lg btn-animated scrollme\" >Mit einem Experten sprechen<\/a>\r\n    <\/div>\r\n                            <\/div>\r\n                    \r\n                <\/div>\r\n\r\n                \r\n                    <div class=\"col-md-6 col-lg-7 text-end order-1 order-md-2 mb-5 mb-md-0 ps-md-7 ps-lg-10\">\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"958\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png\" class=\"skip-lazy img-fluid \" alt=\"Image for Ein erstklassiges Omnichannel-Support-Erlebnis\" fetchpriority=\"high\" style=\"\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-300x222.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-1024x757.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-768x568.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>                                                                        <\/div>\r\n\r\n                \r\n            <\/div>\r\n\r\n                            \n\r\n    <div class=\"block-clients text-center pt-3 pt-md-4 pt-lg-7 mt-3 mt-md-4 mt-lg-3\">\r\n        \r\n        <div class=\"\">\r\n                            <p class=\"text-accent fs-sm mb-4\">\r\n                    Schlie\u00dfen Sie sich \u00fcber 150&nbsp;000 Unternehmen an, darunter 8 der 10 gr\u00f6\u00dften Technologiekonzerne der Welt                <\/p>\r\n                <div class=\"clients d-flex overflow-hidden flex-wrap \">\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                    <\/div>\r\n                    <\/div>\r\n\r\n    <\/div>\r\n\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section  class=\"section section-altblo section-py bg-white\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Brillieren Sie mit einem reibungslosen Omnichannel-Kundenservice  <\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Bieten Sie Omnichannel-Support                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Egal, ob Ihre Kunden Sie per Telefon, E-Mail, Chat, Video, SMS oder Messaging-Apps kontaktieren: Ihre Kunden erhalten ein einheitliches, \u00fcberzeugendes Erlebnis.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Integrieren Sie CRM von Drittanbietern                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Einfache Integration mit CRM-Systemen von Drittanbietern, einschlie\u00dflich Salesforce, ServiceNow, SAP und anderen.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/piggy-bank.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Senken Sie Ihre Betriebskosten                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Durch den Wegfall von Kosten f\u00fcr die interne Infrastruktur, die Integration und den IT-Support k\u00f6nnen Sie viel sparen!                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n            <\/div>\r\n\r\n                            <div class=\"pt-3 mt-4 mt-md-5 mt-lg-7\">\r\n                        <div class=\"\">\r\n        <div class=\"row justify-content-center align-items-center\">\r\n            <div class=\"col-12 col-lg-10\">\r\n                <div class=\"cta bg-warning shadow-primary-lg rounded-lg py-7 px-5 px-md-7 px-lg-9\" data-theme=\"light\">\r\n                    <div class=\"d-block d-md-flex justify-content-between align-items-center gap-5 gap-lg-6\">\r\n                                                    <div class=\"cta-icon text-primary d-none d-md-block\">\r\n                                <svg width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\" aria-hidden=\"true\"><\/svg>\r\n                            <\/div>\r\n                                                    <div class=\"mb-5 mb-md-0 flex-grow-1\">\r\n                                <div class=\"h4 fw-bold mb-0\">\r\n                                    Die einzige von SAP empfohlene Contact-Center-L\u00f6sung                                <\/div>\r\n                            <\/div>\r\n                            \r\n      <div class=\"btn-group\">\r\n        <a href=\"https:\/\/sinch.com\/de\/news\/sinch-contact-pro-solution-now-sap-endorsed-app-available-sapr-store\/\"  class=\"btn btn-primary btn-lg btn-animated text-nowrap \" >Mehr erfahren<\/a>\r\n      <\/div>                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section  class=\"section section-altblo section-py bg-warning\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center  scrollme\">\r\n\r\n                        \r\n                        \r\n                            <div class=\"col-md-6 col-lg-7 order-md-2 text-end mb-5 mb-md-0 ps-md-7 ps-lg-10 d-flex d-md-block justify-content-start\">\r\n                                                                    <img decoding=\"async\"  width=\"648\" height=\"479\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Illustration-Support-Honey-03.png\" alt=\"Bild f\u00fcr Skalieren Sie Ihren Kundenservice mit der richtigen Cloud-L\u00f6sung\">\r\n                                                            <\/div>\r\n                        \r\n                        <div class=\"col-md-6 col-lg-5 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-3 mb-lg-4 h3\">Skalieren Sie Ihren Kundenservice mit der richtigen Cloud-L\u00f6sung<\/h2>\r\n\r\n                                \r\n                                                                    <div class=\"mb-0 text-body-color\"><p class=\"mb-0\">\u00dcberholte Callcenter-L\u00f6sungen sind schwierig und kostspielig aufrechtzuhalten. Altes durch Neues und viel Besseres ersetzen, das ist die Devise. Sinch Contact Pro l\u00e4uft in der Cloud, wodurch Kosten f\u00fcr Infrastruktur und Wartung entfallen. Gleichzeitig erhalten Ihre Mitarbeiter alles, was sie f\u00fcr einen echten Omnichannel-Kundenservice ben\u00f6tigen!  <\/p><\/div>\r\n                                \r\n                                \r\n                                \r\n                                                                    <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                                        \r\n        <div class=\"col-auto\">\r\n            <a href=\"#form\"  class=\"btn btn-primary btn-lg btn-animated scrollme\" >Mit einem Experten sprechen<\/a>\r\n        <\/div>\r\n                                            <\/div>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                \r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n                <section  class=\"section overflow-hidden section-py bg-white\">\r\n            <div class=\"carousel \" data-carousel=\"block-d2560827ceb99f730d1968791be2718c\" data-carousel-active-index=\"0\" data-carousel-dragable=\"true\" data-cursor-helper=\"Drag\">\r\n                <div class=\"container testimonials\">\r\n                    <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                        <div class=\"row position-relative flex-nowrap\">\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"0\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <svg height=\"40\" class=\"quote-icon\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-d2560827ceb99f730d1968791be2718c-0\">\r\n                                                        \u201eContact Pro verschafft uns einen einzigartigen Vorteil. Es vereint s\u00e4mtliche Kommunikationsbed\u00fcrfnisse auf einer Plattform und \u00f6ffnet die IP-Telefonie f\u00fcr alle, die sie ben\u00f6tigen \u2013 Telemarketing-Experten, Mitarbeiter im Kundenservice, Telefonisten, B\u00fcroangestellte, Mobile-Experten und ihre Vorgesetzten. Contact Pro ist eine Komplettl\u00f6sung f\u00fcr eingehende und ausgehende Anrufe.\u201c                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-d2560827ceb99f730d1968791be2718c-0\">\r\n                                                                    Bandar Al-Otaibi                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Direktor f\u00fcr Informationstechnologie und digitale Transformation, Salehiya<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/perfect-remedy-contact-center\/\"  class=\"btn-arrow \" >\r\n                                                                Kundenbericht lesen                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"1\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/aryzta.svg\" alt=\"Testimonial Logo von Horst Haschke\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-d2560827ceb99f730d1968791be2718c-1\">\r\n                                                        \u201eJetzt, wo wir auf die Cloud-L\u00f6sung umgestiegen sind, k\u00f6nnen wir neue Kan\u00e4le wie WhatsApp und SMS einf\u00fchren. Wir erhalten direkten Zugang zu allen neuen Funktionen, Produkt-Updates und Verbesserungen, und m\u00fcssen nur wenig Aufwand betreiben, damit alles mit unseren bestehenden Systemen funktioniert.\u201c                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-d2560827ceb99f730d1968791be2718c-1\">\r\n                                                                    Horst Haschke                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Leiter der IT-Abteilung von ARYZTA Deutschland<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/journey-cloud-transforming-aryztas-contact-center\/\"  class=\"btn-arrow \" >\r\n                                                                Kundenbericht lesen                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"2\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/mirka.svg\" alt=\"Testimonial Logo von Christina Strand\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-d2560827ceb99f730d1968791be2718c-2\">\r\n                                                        \u201eContact Pro ist in SAP C4C integriert, so dass alles auf der gleichen Plattform stattfindet. Wir erhalten Anrufe und E-Mails und kommunizieren mit unseren Kunden per E-Mail \u00fcber dieselbe Plattform. Es ist unsere erste Anlaufstelle f\u00fcr den Kundenservice.\u201c                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-d2560827ceb99f730d1968791be2718c-2\">\r\n                                                                    Christina Strand                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Customer Excellence Managerin, Mirka<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/how-sap-integrated-contact-center-unified-global-customer-service-mirka\/\"  class=\"btn-arrow \" >\r\n                                                                Kundenbericht lesen                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"3\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/elkjop.svg\" alt=\"Testimonial Logo von Tobias Zackrisson\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-d2560827ceb99f730d1968791be2718c-3\">\r\n                                                        \u201eMit Sinch k\u00f6nnen wir das saisonale Verkaufsvolumen bew\u00e4ltigen. Wir konnten beispielsweise w\u00e4hrend der Black Week 50&nbsp;% mehr Kontakte als in den Vorjahren bedienen.\u201c                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-d2560827ceb99f730d1968791be2718c-3\">\r\n                                                                    Tobias Zackrisson                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Manager f\u00fcr Gesch\u00e4ftsentwicklung, Elkjop<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"4\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/zadigvoltaire.svg\" alt=\"Testimonial Logo von Jonathan Attali  \">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-d2560827ceb99f730d1968791be2718c-4\">\r\n                                                        \u201eContact Pro ist das perfekte Tool zur Kundenbindung und f\u00fcr das Kundenerlebnis \u2013 die Transparenz und Effizienz der Tools haben unsere Arbeit sehr erleichtert.\u201c<br \/>\n                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-d2560827ceb99f730d1968791be2718c-4\">\r\n                                                                    Jonathan Attali                                                                  <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Leiter f\u00fcr Marketing &amp; Digital bei Zadig&amp;Voltaire<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/luxurious-customer-care-contact-and-instagram\/\"  class=\"btn-arrow \" >\r\n                                                                Kundenbericht lesen                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"5\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/yaskawa.svg\" alt=\"Testimonial Logo von Cris Franco\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-d2560827ceb99f730d1968791be2718c-5\">\r\n                                                        \u201eMit dem Contact Center-Angebot von Sinch k\u00f6nnen wir unsere Ressourcen zum richtigen Zeitpunkt auf die Bed\u00fcrfnisse unserer Kunden abstimmen. Dies erm\u00f6glicht es uns, unseren Wettbewerbsvorteil auf dem Markt zu behalten.\u201c                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-d2560827ceb99f730d1968791be2718c-5\">\r\n                                                                    Cris Franco                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Manager, Technische Kundenbetreuung, Yaskawa America Inc.<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"container mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"d-flex justify-content-center gap-4\">\r\n                        <button data-carousel-role=\"prev\" data-carousel-nav=\"block-d2560827ceb99f730d1968791be2718c\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Vorherige Seite\">\r\n                            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n                        <\/button>\r\n                        <button data-carousel-role=\"next\" data-carousel-nav=\"block-d2560827ceb99f730d1968791be2718c\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"N\u00e4chstes Seite\">\r\n                            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n                        <\/button>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/section>\r\n    \r\n    <section  class=\"section section-altblo section-py bg-ne-05\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">All-in-one-L\u00f6sung f\u00fcr Omnichannel-Contact-Center  <\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Omnichannel-Support                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Statt zwischen verschiedenen Bildschirmen hin- und herzuwechseln, verwenden die Mitarbeiter ein einziges Tool f\u00fcr alle Kan\u00e4le \u2013 Telefon (eingehende und ausgehende Anrufe), E-Mail, Chat, Video, SMS und Messaging-Apps. Weniger Kopfschmerzen und mehr Produktivit\u00e4t!                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Kompetenzbasiertes Routing                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mithilfe von Contact-Attached-Data (CAD) und kompetenzbasiertem Routing k\u00f6nnen Sie Kunden mit dem am besten geeigneten Mitarbeiter verbinden. Auf diese Weise steigern Sie den Erfolg des Erstkontakts und die Kundenzufriedenheit. Mit anderen Worten: Es macht Ihr Leben leichter.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-sound-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Eingehende\/ausgehende Anrufe mischen                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Sie wollen noch effizienter sein? Ausgehende Anrufe (f\u00fcr Kampagnen und Anruflisten) k\u00f6nnen mit regul\u00e4ren eingehenden Anrufen au\u00dferhalb der Hauptgesch\u00e4ftszeiten gemischt werden. Wir haben sogar ein automatisches Predictive Dialing. Damit Ihre Mitarbeiter keine Zeit mehr verschwenden.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Interaktionsverlauf                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Anrufprotokolle, Aufzeichnungen, Chat-Transkripte sowie Skript- und Umfrageergebnisse liefern einen schnellen \u00dcberblick \u00fcber den Kunden und helfen, die durchschnittliche Bearbeitungszeit zu reduzieren.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/line-chart-up.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Dashboards und Statistiken                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Echtzeit-Dashboards und Warnungen helfen dabei, die Performance zu \u00fcberwachen und Probleme zu verhindern, bevor sie entstehen. Die Berichte helfen den Vorgesetzten dabei, sicherzustellen, dass die Leistungsziele und KPIs eingehalten werden.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Integrationen                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Die vorkonfigurierte Integration mit Salesforce, ServiceNow und SAP sowie RESTful-APIs und ein offenes Extension-Framework erm\u00f6glichen Ihnen die einfache Integration von Chatbots, CRM, WFM und mehr.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section id=\"faq-id-1\" class=\"section section-py bg-light\">\r\n      <div class=\"container\">\r\n        <div class=\"row justify-content-lg-center\">\r\n          <div class=\"col-12 col-lg-10 mb-4 mb-md-5 mb-lg-7\">\r\n            \r\n                          <h2 class=\"mb-3\">Haben Sie noch Fragen? Wir haben die Antworten.  <\/h2>\r\n            \r\n                      <\/div>\r\n          <div class=\"col-12 col-lg-10 justify-content-center\">\r\n\r\n            <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-1\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-1\"\r\n            aria-expanded=\"true\"\r\n            aria-controls=\"faq-collapse-1\">\r\n            Was ist Omnichannel-Support?\r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-1\"\r\n            class=\"accordion-collapse collapse show\"\r\n            aria-labelledby=\"title-1\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p class=\"mb-0\">Das Ziel des Omnichannel-Kundensupports ist es, Kunden auf allen Kan\u00e4len, die sie zur Interaktion mit einem Unternehmen nutzen, ein einheitliches und&nbsp;nahtloses Erlebnis zu bieten. F\u00fcr&nbsp;diese Art von Nutzererlebnis ist eine Kundenservice-Software erforderlich, die <a href=\"https:\/\/sinch.com\/blog\/future-of-contact-centers\/\">Ihren Mitarbeitern alle bevorzugten Kan\u00e4le zur Verf\u00fcgung stellt<\/a>&nbsp;\u2013 und zwar in einer einzigen Benutzeroberfl\u00e4che.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-2\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-2\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-2\">\r\n            Welche Kommunikationskan\u00e4le umfasst Contact Pro?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-2\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-2\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Sinch Contact Pro ist eine echte Omnichannel-L\u00f6sung, die alle g\u00e4ngigen Kommunikationskan\u00e4le des Contact Centers unterst\u00fctzt, darunter Telefonie, E-Mail, Chat, Video, SMS und Messaging-Apps wie WhatsApp, Facebook Messenger, Viber und mehr.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-3\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-3\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-3\">\r\n            Unterst\u00fctzt Sinch Contact Pro auch Chatbots?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-3\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-3\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Die eigene Chatbot-L\u00f6sung von Sinch \u2013 Sinch Chatlayer \u2013 ist bereits in das Sinch Contact Center integriert und hilft dabei, den Traffic umzuleiten und gleichzeitig das Kundenerlebnis zu verbessern.<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-4\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-4\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-4\">\r\n            Mit welchen CRM-Produkten kann Sinch Contact Pro integriert werden?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-4\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-4\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Sinch Contact Pro bietet eine vorkonfigurierte Integration mit f\u00fchrenden CRM-Produkten von Salesforce, ServiceNow und SAP. Dar\u00fcber hinaus planen wir eine zus\u00e4tzliche Integration f\u00fcr andere Produkte wie Microsoft Dynamics.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-5\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-5\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-5\">\r\n            Bietet Sinch Contact Pro Tools f\u00fcr Vorgesetzte?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-5\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-5\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Ja! Sinch Contact Pro enth\u00e4lt eine Supervisor-Dashboard-Webanwendung, die \u00dcbersichtsseiten und Warnungen in Echtzeit bereitstellt. Teamleiter und Vorgesetzte k\u00f6nnen \u00fcberwachen, was im Contact Center vor sich geht, und in Echtzeit Anpassungen an den Zuweisungen der Mitarbeiterwarteschlangen, den Qualifikationsstufen und der Besetzung der Warteschlangen vornehmen.&nbsp; <\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-6\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-6\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-6\">\r\n            Unterst\u00fctzt Sinch Contact Pro Outbound-Kampagnen?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-6\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-6\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Ja, nat\u00fcrlich! Sinch Contact Pro unterst\u00fctzt die Erstellung und Durchf\u00fchrung von ausgehenden Kampagnen. Anruflisten k\u00f6nnen auch aus Marketing-Tools von Drittanbietern \u00fcber eine offene API importiert und dann \u00fcber automatisiertes ausgehendes Anw\u00e4hlen im Preview-, Progressive- oder Predictive-Modus ausgef\u00fchrt werden.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div><\/div>\r\n  <script type=\"application\/ld+json\">\r\n  {\r\n    \"@context\": \"https:\/\/schema.org\",\r\n    \"@type\": \"FAQPage\",\r\n    \"@id\": \"https:\/\/sinch.com\/de\/products\/contact-pro\/\",\r\n    \"mainEntity\": [{\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Was ist Omnichannel-Support?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p class=&quot;mb-0&quot;&gt;Das Ziel des Omnichannel-Kundensupports ist es, Kunden auf allen Kan\u00e4len, die sie zur Interaktion mit einem Unternehmen nutzen, ein einheitliches und&nbsp;nahtloses Erlebnis zu bieten. F\u00fcr&nbsp;diese Art von Nutzererlebnis ist eine Kundenservice-Software erforderlich, die &lt;a href=&quot;https:\/\/sinch.com\/blog\/future-of-contact-centers\/&quot;&gt;Ihren Mitarbeitern alle bevorzugten Kan\u00e4le zur Verf\u00fcgung stellt&lt;\/a&gt;&nbsp;\u2013 und zwar in einer einzigen Benutzeroberfl\u00e4che.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Welche Kommunikationskan\u00e4le umfasst Contact Pro?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Sinch Contact Pro ist eine echte Omnichannel-L\u00f6sung, die alle g\u00e4ngigen Kommunikationskan\u00e4le des Contact Centers unterst\u00fctzt, darunter Telefonie, E-Mail, Chat, Video, SMS und Messaging-Apps wie WhatsApp, Facebook Messenger, Viber und mehr.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Unterst\u00fctzt Sinch Contact Pro auch Chatbots?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Die eigene Chatbot-L\u00f6sung von Sinch \u2013 Sinch Chatlayer \u2013 ist bereits in das Sinch Contact Center integriert und hilft dabei, den Traffic umzuleiten und gleichzeitig das Kundenerlebnis zu verbessern.&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Mit welchen CRM-Produkten kann Sinch Contact Pro integriert werden?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Sinch Contact Pro bietet eine vorkonfigurierte Integration mit f\u00fchrenden CRM-Produkten von Salesforce, ServiceNow und SAP. Dar\u00fcber hinaus planen wir eine zus\u00e4tzliche Integration f\u00fcr andere Produkte wie Microsoft Dynamics.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Bietet Sinch Contact Pro Tools f\u00fcr Vorgesetzte?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Ja! Sinch Contact Pro enth\u00e4lt eine Supervisor-Dashboard-Webanwendung, die \u00dcbersichtsseiten und Warnungen in Echtzeit bereitstellt. Teamleiter und Vorgesetzte k\u00f6nnen \u00fcberwachen, was im Contact Center vor sich geht, und in Echtzeit Anpassungen an den Zuweisungen der Mitarbeiterwarteschlangen, den Qualifikationsstufen und der Besetzung der Warteschlangen vornehmen.&nbsp; &lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Unterst\u00fctzt Sinch Contact Pro Outbound-Kampagnen?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Ja, nat\u00fcrlich! Sinch Contact Pro unterst\u00fctzt die Erstellung und Durchf\u00fchrung von ausgehenden Kampagnen. Anruflisten k\u00f6nnen auch aus Marketing-Tools von Drittanbietern \u00fcber eine offene API importiert und dann \u00fcber automatisiertes ausgehendes Anw\u00e4hlen im Preview-, Progressive- oder Predictive-Modus ausgef\u00fchrt werden.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      }\r\n    ]}<\/script>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n      <section  class=\"section overflow-hidden section-py bg-ne-05\">\r\n\r\n        <div class=\"position-relative resources-cards\">\r\n                            <div class=\"container\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-12 col-md-9\">\r\n                                                            <h2 class=\"mb-0 mb-md-2 mb-lg-3 \">Einblicke in das Contact Center<\/h2>\r\n                            \r\n                                                    <\/div>\r\n                                                    <div class=\"col-12 col-md-3 pt-6 pt-md-0 d-lg-none\">\r\n                                <div class=\"d-flex justify-content-md-end gap-4\">\r\n                                    <button data-carousel-role=\"prev\" data-carousel-nav=\"block-3413c27044c7cea0661227d30f264f46\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Vorherige Seite\">\r\n                                        <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n                                    <\/button>\r\n                                    <button data-carousel-role=\"next\" data-carousel-nav=\"block-3413c27044c7cea0661227d30f264f46\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"N\u00e4chstes Seite\">\r\n                                        <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n                                    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\" title=\"Bieten Sie das beste Omnichannel-Support-Erlebnis\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/Kopfh\u00f6rer.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Bieten Sie das beste Omnichannel-Support-Erlebnis                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Watch the video                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"1\">\r\n                                                                <a href=\"https:\/\/community.sinch.com\/t5\/Contact-Pro\/Sinch-Contact-Pro-cloud-service-Solution-Brief\/td-p\/3992?attachment-id=1037\" class=\"card-link text-decoration-none \" title=\"Wir unterst\u00fctzen Sie dabei, Ihren Kundenservice umzugestalten\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/Handschlag.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Wir unterst\u00fctzen Sie dabei, Ihren Kundenservice umzugestalten                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Read the solution brief                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"2\">\r\n                                                                <a href=\"https:\/\/www.youtube.com\/watch?v=UTfW-2WbgMg&#038;list=PLDWxiKsSIVPKgNU-zKJWGZeur78UqIT6t&#038;index=1\" class=\"card-link text-decoration-none \" title=\"Lassen Sie sich von Produktdemos inspirieren\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/Rakete.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Lassen Sie sich von Produktdemos inspirieren                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Watch the video                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    \r\n\r\n    <section  class=\"section section-altblo section-py bg-white\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Unsere Produkte verbessern Ihr Kundenerlebnis w\u00e4hrend der gesamten Customer Journey<\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/send.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Kampagnen                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gestalten Sie personalisierte Mobile-Messaging-Kampagnen, die das Nutzererlebnis mit Ihrem Unternehmen positiv beeinflussen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/de\/products\/campaigns\/\" class=\"btn-arrow fs-sm \" title=\"Kampagnen\">\r\n                                        Mehr erfahren                                      <\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/engage.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Interaktion                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ein schneller Einstieg in die Welt des Conversational Messaging.                                <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/de\/products\/customer-engagement\/\" class=\"btn-arrow fs-sm \" title=\"Interaktion\">\r\n                                        Mehr erfahren                                      <\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chatlayer.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Chatlayer                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Skalieren Sie Ihre Dialoge mit leistungsstarken KI-Chatbots und Voicebots.                                <\/div>\r\n                                                                                <\/div>\r\n                                 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