{"id":62044,"date":"2024-06-11T08:44:14","date_gmt":"2024-06-11T08:44:14","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/products\/contact-pro\/"},"modified":"2025-03-12T09:06:44","modified_gmt":"2025-03-12T09:06:44","slug":"contact-pro","status":"publish","type":"products","link":"https:\/\/sinch.com\/fr\/products\/contact-pro\/","title":{"rendered":"Contact Pro"},"content":{"rendered":"\r\n    <section class=\"header-block section-py bg-info \" data-theme=\"light\">\r\n        <div class=\"container bg-info\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n\r\n                <div class=\"col-md-6 col-lg-5  order-2 order-md-1\">\r\n\r\n                                            <p class=\"text-uppercase section-caption text-body-color\">Contact Pro<\/p>\r\n                    \r\n                    <h1 class=\"text-accent mb-3 mb-md-5 mb-lg-4 p-0 h2\">Une exp\u00e9rience de support omnicanal de premier ordre<\/h1>\r\n\r\n                                            <div class=\"mb-0 text-body-color\"><p>Offrez un service client omnicanal cinq \u00e9toiles avec une solution unique. Appels, emails, chat en ligne, vid\u00e9o, SMS et applications de messagerie sont d\u00e9sormais r\u00e9unis en un seul endroit&nbsp;!<\/p><\/div>\r\n                    \r\n                    \r\n                                            <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                            \r\n    <div class=\"col-auto\">\r\n      <a href=\"#form\"  class=\"btn btn-primary btn-lg btn-animated scrollme\" >Contacter un expert<\/a>\r\n    <\/div>\r\n                            <\/div>\r\n                    \r\n                <\/div>\r\n\r\n                \r\n                    <div class=\"col-md-6 col-lg-7 text-end order-1 order-md-2 mb-5 mb-md-0 ps-md-7 ps-lg-10\">\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"958\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png\" class=\"skip-lazy img-fluid \" alt=\"Image for Une exp\u00e9rience de support omnicanal de premier ordre\" fetchpriority=\"high\" style=\"\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-300x222.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-1024x757.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Photo-Support-01-768x568.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>                                                                        <\/div>\r\n\r\n                \r\n            <\/div>\r\n\r\n                            \n\r\n    <div class=\"block-clients text-center pt-3 pt-md-4 pt-lg-7 mt-3 mt-md-4 mt-lg-3\">\r\n        \r\n        <div class=\"\">\r\n                            <p class=\"text-accent fs-sm mb-4\">\r\n                    Rejoignez plus de 150&nbsp;000 entreprises, dont 8 des 10 plus grandes entreprises technologiques au monde                <\/p>\r\n                <div class=\"clients d-flex overflow-hidden flex-wrap \">\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                                    <div>\r\n                                    <svg width=\"1\" class=\"clients-logo\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                            <\/svg>\r\n                                <\/div>\r\n                                    <\/div>\r\n                    <\/div>\r\n\r\n    <\/div>\r\n\n\r\n            \r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section  class=\"section section-altblo section-py bg-white\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Offrez un service client omnicanal sans friction  <\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Offrez un support omnicanal                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Qu&rsquo;ils vous contactent par t\u00e9l\u00e9phone, par email, par chat, par vid\u00e9o, par SMS ou par des applications de messagerie, vos clients b\u00e9n\u00e9ficieront d&rsquo;une exp\u00e9rience coh\u00e9rente et satisfaisante.                                <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Int\u00e9grez \u00e0 un CRM tiers                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Int\u00e9gration facile avec des syst\u00e8mes CRM tiers, notamment Salesforce, ServiceNow, SAP&#8230;                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/piggy-bank.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                R\u00e9duisez les co\u00fbts op\u00e9rationnels                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    En \u00e9liminant les frais d\u2019infrastructure, d\u2019int\u00e9gration et de support informatique en interne, vous r\u00e9aliserez d\u2019importantes \u00e9conomies&nbsp;!                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n            <\/div>\r\n\r\n                            <div class=\"pt-3 mt-4 mt-md-5 mt-lg-7\">\r\n                        <div class=\"\">\r\n        <div class=\"row justify-content-center align-items-center\">\r\n            <div class=\"col-12 col-lg-10\">\r\n                <div class=\"cta bg-warning shadow-primary-lg rounded-lg py-7 px-5 px-md-7 px-lg-9\" data-theme=\"light\">\r\n                    <div class=\"d-block d-md-flex justify-content-between align-items-center gap-5 gap-lg-6\">\r\n                                                    <div class=\"cta-icon text-primary d-none d-md-block\">\r\n                                <svg width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\" aria-hidden=\"true\"><\/svg>\r\n                            <\/div>\r\n                                                    <div class=\"mb-5 mb-md-0 flex-grow-1\">\r\n                                <div class=\"h4 fw-bold mb-0\">\r\n                                    La seule solution de centre de contact approuv\u00e9e par SAP                                <\/div>\r\n                            <\/div>\r\n                            \r\n      <div class=\"btn-group\">\r\n        <a href=\"https:\/\/sinch.com\/fr\/news\/sinch-contact-pro-solution-now-sap-endorsed-app-available-sapr-store\/\"  class=\"btn btn-primary btn-lg btn-animated text-nowrap \" >En savoir plus<\/a>\r\n      <\/div>                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section  class=\"section section-altblo section-py bg-warning\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center  scrollme\">\r\n\r\n                        \r\n                        \r\n                            <div class=\"col-md-6 col-lg-7 order-md-2 text-end mb-5 mb-md-0 ps-md-7 ps-lg-10 d-flex d-md-block justify-content-start\">\r\n                                                                    <img decoding=\"async\"  width=\"648\" height=\"479\" class=\"img-fluid\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Illustration-Support-Honey-03.png\" alt=\"Image pour D\u00e9veloppez votre service client avec la bonne solution cloud\">\r\n                                                            <\/div>\r\n                        \r\n                        <div class=\"col-md-6 col-lg-5 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-3 mb-lg-4 h3\">D\u00e9veloppez votre service client avec la bonne solution cloud<\/h2>\r\n\r\n                                \r\n                                                                    <div class=\"mb-0 text-body-color\"><p class=\"mb-0\">Les anciennes solutions de centres d\u2019appels sont difficiles et co\u00fbteuses \u00e0 maintenir. Faites place \u00e0 la nouveaut\u00e9, avec beaucoup d\u2019am\u00e9liorations&nbsp;! Sinch Contact Pro fonctionne dans le cloud, ce qui \u00e9limine les co\u00fbts d\u2019infrastructure et de maintenance, tout en fournissant ce dont vos agents ont besoin pour offrir un v\u00e9ritable service client omnicanal.  <\/p><\/div>\r\n                                \r\n                                \r\n                                \r\n                                                                    <div class=\"btn-group g-3 mt-3 mt-md-4 row\">\r\n                                        \r\n        <div class=\"col-auto\">\r\n            <a href=\"#form\"  class=\"btn btn-primary btn-lg btn-animated scrollme\" >Contacter un expert<\/a>\r\n        <\/div>\r\n                                            <\/div>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                \r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n                <section  class=\"section overflow-hidden section-py bg-white\">\r\n            <div class=\"carousel \" data-carousel=\"block-e22e0ccc135a0e0a3fe751e04fe637c0\" data-carousel-active-index=\"0\" data-carousel-dragable=\"true\" data-cursor-helper=\"Drag\">\r\n                <div class=\"container testimonials\">\r\n                    <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                        <div class=\"row position-relative flex-nowrap\">\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"0\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <svg height=\"40\" class=\"quote-icon\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-0\">\r\n                                                        \u00ab&nbsp;Contact Pro nous donne un avantage unique. Il r\u00e9unit tous nos besoins de communication sur une seule plateforme afin d\u2019ouvrir la t\u00e9l\u00e9phonie IP \u00e0 tous ceux qui en ont besoin&nbsp;: experts en t\u00e9l\u00e9marketing, agents du service client, standardistes, employ\u00e9s de bureau, experts mobiles et leurs responsables. Il s\u2019agit d\u2019une solution compl\u00e8te de centre d\u2019appels entrants et sortants.&nbsp;\u00bb                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-0\">\r\n                                                                    Bandar Al-Otaibi                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Directeur des technologies et de la transformation num\u00e9rique, Salehiya<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/perfect-remedy-contact-center\/\"  class=\"btn-arrow \" >\r\n                                                                Lire le t\u00e9moignage client                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"1\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/aryzta.svg\" alt=\"Logo pour le t\u00e9moignage de Horst Haschke\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-1\">\r\n                                                        \u00ab&nbsp;Maintenant que nous sommes pass\u00e9s au cloud, nous pouvons introduire de nouveaux canaux, tels que WhatsApp et les SMS. Nous aurons un acc\u00e8s imm\u00e9diat \u00e0 toutes les nouvelles fonctionnalit\u00e9s, aux mises \u00e0 jour des produits et aux am\u00e9liorations sans avoir \u00e0 d\u00e9ployer trop d\u2019efforts pour que tout fonctionne avec nos syst\u00e8mes existants.&nbsp;\u00bb                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-1\">\r\n                                                                    Horst Haschke                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable de la technologie, ARYZTA Germany<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/journey-cloud-transforming-aryztas-contact-center\/\"  class=\"btn-arrow \" >\r\n                                                                Lire le t\u00e9moignage client                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"2\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/mirka.svg\" alt=\"Logo pour le t\u00e9moignage de Christina Strand\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-2\">\r\n                                                        \u00ab&nbsp;Contact Pro est int\u00e9gr\u00e9 \u00e0 SAP C4C, de sorte que tout se passe sur la m\u00eame plateforme. Nous recevons des appels et des emails, et nous communiquons avec les clients par email sur la m\u00eame plateforme. C\u2019est un outil incontournable pour notre service client.&nbsp;\u00bb                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-2\">\r\n                                                                    Christina Strand                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable de l\u2019excellence client, Mirka<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/how-sap-integrated-contact-center-unified-global-customer-service-mirka\/\"  class=\"btn-arrow \" >\r\n                                                                Lire le t\u00e9moignage client                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"3\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/elkjop.svg\" alt=\"Logo pour le t\u00e9moignage de Tobias Zackrisson\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-3\">\r\n                                                        \u00ab&nbsp;Sinch nous permet de g\u00e9rer les volumes saisonniers de vente au d\u00e9tail. Par exemple, pendant la Black Week, nous avons pu traiter 50&nbsp;% de contacts en plus que les ann\u00e9es pr\u00e9c\u00e9dentes.&nbsp;\u00bb                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-3\">\r\n                                                                    Tobias Zackrisson                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable du d\u00e9veloppement commercial, Elkjop<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"4\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/zadigvoltaire.svg\" alt=\"Logo pour le t\u00e9moignage de Jonathan Attali  \">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-4\">\r\n                                                        \u00ab&nbsp;Contact Pro est l\u2019outil id\u00e9al pour la fid\u00e9lisation et l\u2019exp\u00e9rience client. La transparence et l\u2019efficacit\u00e9 des outils ont grandement facilit\u00e9 notre travail.&nbsp;\u00bb<br \/>\n                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-4\">\r\n                                                                    Jonathan Attali                                                                  <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Directeur marketing et digital, Zadig&amp;Voltaire<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                                                                    <div class=\"mt-4 mt-md-5\">\r\n                                                        <div class=\"quote-link\">\r\n                                                            <a href=\"https:\/\/sinch.com\/customer-stories\/luxurious-customer-care-contact-and-instagram\/\"  class=\"btn-arrow \" >\r\n                                                                Lire le t\u00e9moignage client                                                            <\/a>\r\n                                                        <\/div>\r\n                                                    <\/div>\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                            <div class=\"col-12\" data-carousel-slide=\"5\">\r\n                                    <div class=\"quote carousel-item bg-info shadow-info d-flex flex-column rounded m-0 px-5 py-7 p-md-9 h-100\">\r\n\r\n                                        <div class=\"row\">\r\n                                            <div class=\"col-md-12 text-start\">\r\n                                                <div class=\"quote-logo mb-4 mb-md-5\">\r\n                                                                                                            <img decoding=\"async\" class=\"quote-logo\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/yaskawa.svg\" alt=\"Logo pour le t\u00e9moignage de Cris Franco\">\r\n                                                                                                    <\/div>\r\n\r\n                                                \r\n                                                                                                    <blockquote class=\"m-0 mb-4 mb-md-5 quote-content text-body-color\" id=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-5\">\r\n                                                        \u00ab&nbsp;L\u2019offre de centre de contact de Sinch aligne nos ressources sur les besoins de nos clients au bon moment. Nous conservons ainsi un avantage concurrentiel sur le march\u00e9.&nbsp;\u00bb                                                    <\/blockquote>\r\n                                                \r\n                                                \r\n                                                \r\n                                                <div class=\"mt-auto\">\r\n                                                    <div class=\"d-flex gap-3\">\r\n                                                        \r\n                                                                                                                    <div class=\"d-flex flex-column align-self-center fs-sm\">\r\n                                                                <cite class=\"mb-0 fw-bold text-accent fst-normal\" aria-describedby=\"quote-block-e22e0ccc135a0e0a3fe751e04fe637c0-5\">\r\n                                                                    Cris Franco                                                                <\/cite>\r\n\r\n                                                                                                                                    <span class=\"mb-0 text-body-color\">Responsable du support technique \u00e0 la client\u00e8le, Yaskawa America Inc.<\/span>\r\n                                                                                                                            <\/div>\r\n                                                                                                            <\/div>\r\n                                                <\/div>\r\n\r\n\r\n                                                \r\n                                            <\/div>\r\n\r\n                                                                                    <\/div>\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\"container mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"d-flex justify-content-center gap-4\">\r\n                        <button data-carousel-role=\"prev\" data-carousel-nav=\"block-e22e0ccc135a0e0a3fe751e04fe637c0\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Diapositive pr\u00e9c\u00e9dente\">\r\n                            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n                        <\/button>\r\n                        <button data-carousel-role=\"next\" data-carousel-nav=\"block-e22e0ccc135a0e0a3fe751e04fe637c0\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Diapositive suivante\">\r\n                            <svg width=\"24\" height=\"24\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n                        <\/button>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/section>\r\n    \r\n    <section  class=\"section section-altblo section-py bg-ne-05\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Une solution de centre de contact omnicanal tout-en-un  <\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Support omnicanal                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Plut\u00f4t que de passer d&rsquo;un \u00e9cran \u00e0 l&rsquo;autre, les agents utilisent un seul outil pour tous les canaux&nbsp;: t\u00e9l\u00e9phone (entrant\/sortant), email, chat, vid\u00e9o, SMS et applications de messagerie. Dites adieu aux maux de t\u00eate et augmentez votre productivit\u00e9&nbsp;!                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/star.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Routage bas\u00e9 sur les comp\u00e9tences                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Gr\u00e2ce aux donn\u00e9es attach\u00e9es aux contacts et au routage bas\u00e9 sur les comp\u00e9tences, vous pouvez mettre les utilisateurs en relation avec l\u2019agent le plus \u00e0 m\u00eame de les aider afin de favoriser la r\u00e9solution du premier contact et la satisfaction des clients. En d\u2019autres termes, vous vous facilitez la vie.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/phone-sound-badge-check.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Communication entrante\/sortante                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Vous voulez optimisez votre efficacit\u00e9&nbsp;? Les appels sortants (pour les campagnes et les listes d\u2019appels) peuvent \u00eatre m\u00e9lang\u00e9s aux appels entrants habituels en dehors des heures de pointe. Nous avons m\u00eame mis en place une num\u00e9rotation pr\u00e9dictive automatis\u00e9e. Vos agents ne perdent pas de temps&nbsp;!                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/checklist.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Historique des interactions                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Les journaux d\u2019appels, les enregistrements, les transcriptions de chat et les r\u00e9sultats de scripts et d\u2019enqu\u00eates fournissent aux agents un aper\u00e7u instantan\u00e9 du client, ce qui permet de r\u00e9duire le temps moyen de traitement.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/line-chart-up.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Tableaux de bord et analyses                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Les tableaux de bord et les alertes en temps r\u00e9el aident les superviseurs \u00e0 surveiller les performances et \u00e0 r\u00e9soudre les probl\u00e8mes avant qu\u2019ils ne surviennent. Et les rapports aident les responsables \u00e0 s\u2019assurer que les objectifs de performance et les KPI sont atteints.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/plugs.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h5 \"\r\n                                                                >\r\n                                Int\u00e9gration                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    L\u2019int\u00e9gration imm\u00e9diate avec Salesforce, ServiceNow et SAP, ainsi que les API RESTful et un cadre d\u2019extension ouvert, vous permettent d\u2019int\u00e9grer facilement les chatbots, le CRM, le WFM et bien plus encore.                                  <\/div>\r\n                                                                                <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\r\n    <section id=\"faq-id-1\" class=\"section section-py bg-light\">\r\n      <div class=\"container\">\r\n        <div class=\"row justify-content-lg-center\">\r\n          <div class=\"col-12 col-lg-10 mb-4 mb-md-5 mb-lg-7\">\r\n            \r\n                          <h2 class=\"mb-3\">Vous avez des questions&nbsp;? Nous avons des r\u00e9ponses&nbsp;!  <\/h2>\r\n            \r\n                      <\/div>\r\n          <div class=\"col-12 col-lg-10 justify-content-center\">\r\n\r\n            <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-1\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-1\"\r\n            aria-expanded=\"true\"\r\n            aria-controls=\"faq-collapse-1\">\r\n            Qu\u2019est-ce qu\u2019un support omnicanal&nbsp;?\r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-1\"\r\n            class=\"accordion-collapse collapse show\"\r\n            aria-labelledby=\"title-1\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p class=\"mb-0\">L\u2019objectif du support client omnicanal est de fournir une exp\u00e9rience unifi\u00e9e et&nbsp;homog\u00e8ne aux clients, quel que soit le canal qu\u2019ils utilisent pour interagir avec l\u2019entreprise. Pour cela&nbsp;, vous avez besoin d\u2019un logiciel de service client qui met tous <a href=\"https:\/\/sinch.com\/blog\/future-of-contact-centers\/\">les canaux pr\u00e9f\u00e9r\u00e9s de vos clients \u00e0 la port\u00e9e de vos agents <\/a>&nbsp;au sein d\u2019une seule et unique interface.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-2\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-2\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-2\">\r\n            Quels sont les canaux de communication disponibles dans Contact Pro&nbsp;?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-2\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-2\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Sinch Contact Pro est une v\u00e9ritable solution omnicanale, qui prend en charge tous les canaux de communication couramment utilis\u00e9s dans les centres de contact, notamment le t\u00e9l\u00e9phone, l\u2019email, le chat, la vid\u00e9o, les SMS et les applications de messagerie telles que WhatsApp, Facebook Messenger, Viber et bien d\u2019autres encore.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-3\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-3\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-3\">\r\n            Sinch Contact Pro prend-il en charge les chatbots&nbsp;?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-3\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-3\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>La solution de chatbot de Sinch, Sinch Chatlayer, est pr\u00e9-int\u00e9gr\u00e9e dans Sinch Contact Center, ce qui permet de d\u00e9tourner le trafic du centre de contact tout en am\u00e9liorant l\u2019exp\u00e9rience client.<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-4\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-4\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-4\">\r\n            Avec quels produits CRM Sinch Contact Pro peut-il s\u2019int\u00e9grer&nbsp;?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-4\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-4\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Sinch Contact Pro offre une int\u00e9gration pr\u00eate \u00e0 l\u2019emploi avec les principaux produits CRM de Salesforce, ServiceNow et SAP. Nous pr\u00e9voyons \u00e9galement des int\u00e9grations suppl\u00e9mentaires pour d\u2019autres produits tels que Microsoft Dynamics.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-5\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-5\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-5\">\r\n            Sinch Contact Pro fournit-il des outils pour les superviseurs&nbsp;?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-5\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-5\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Oui&nbsp;! Sinch Contact Pro comprend l\u2019application web Supervisor Dashboard, qui fournit des tableaux de bord et des alertes en temps r\u00e9el. Les chefs d\u2019\u00e9quipe et les superviseurs peuvent surveiller ce qui se passe dans le centre d\u2019appel et ajuster en temps r\u00e9el les affectations des agents en fonction des files d\u2019attente, des niveaux de comp\u00e9tence ou de dotation en personnel.&nbsp; <\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"accordion-item rounded\">\r\n          <div\r\n            id=\"title-6\"\r\n            class=\"accordion-header\"\r\n            >\r\n\r\n            <button\r\n            class=\"accordion-button p-4 p-md-6 collapsed\"\r\n            type=\"button\"\r\n            data-bs-toggle=\"collapse\"\r\n            data-bs-target=\"#faq-collapse-6\"\r\n            aria-expanded=\"false\"\r\n            aria-controls=\"faq-collapse-6\">\r\n            Sinch Contact Pro prend-il en charge les campagnes sortantes&nbsp;?  \r\n            <\/button>\r\n            \r\n          <\/div>\r\n          <div\r\n            id=\"faq-collapse-6\"\r\n            class=\"accordion-collapse collapse\"\r\n            aria-labelledby=\"title-6\"\r\n            >\r\n            <div class=\"accordion-body px-4 px-md-6 pb-4 pb-md-6 pt-2\">\r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n              <p>Bien s\u00fbr&nbsp;! Sinch Contact Pro soutient la cr\u00e9ation et l\u2019ex\u00e9cution de campagnes d\u2019appels sortants. Les listes d\u2019appels peuvent \u00e9galement \u00eatre import\u00e9es \u00e0 partir d\u2019outils de marketing tiers via une API ouverte, puis ex\u00e9cut\u00e9es via une num\u00e9rotation sortante automatis\u00e9e en mode pr\u00e9visualisation, progressif ou pr\u00e9dictif.&nbsp;<\/p>\r\n              \r\n              <div style=\"margin-bottom: 8px\"><\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div><\/div>\r\n  <script type=\"application\/ld+json\">\r\n  {\r\n    \"@context\": \"https:\/\/schema.org\",\r\n    \"@type\": \"FAQPage\",\r\n    \"@id\": \"https:\/\/sinch.com\/fr\/products\/contact-pro\/\",\r\n    \"mainEntity\": [{\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Qu\u2019est-ce qu\u2019un support omnicanal&nbsp;?\",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p class=&quot;mb-0&quot;&gt;L\u2019objectif du support client omnicanal est de fournir une exp\u00e9rience unifi\u00e9e et&nbsp;homog\u00e8ne aux clients, quel que soit le canal qu\u2019ils utilisent pour interagir avec l\u2019entreprise. Pour cela&nbsp;, vous avez besoin d\u2019un logiciel de service client qui met tous &lt;a href=&quot;https:\/\/sinch.com\/blog\/future-of-contact-centers\/&quot;&gt;les canaux pr\u00e9f\u00e9r\u00e9s de vos clients \u00e0 la port\u00e9e de vos agents &lt;\/a&gt;&nbsp;au sein d\u2019une seule et unique interface.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Quels sont les canaux de communication disponibles dans Contact Pro&nbsp;?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Sinch Contact Pro est une v\u00e9ritable solution omnicanale, qui prend en charge tous les canaux de communication couramment utilis\u00e9s dans les centres de contact, notamment le t\u00e9l\u00e9phone, l\u2019email, le chat, la vid\u00e9o, les SMS et les applications de messagerie telles que WhatsApp, Facebook Messenger, Viber et bien d\u2019autres encore.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Sinch Contact Pro prend-il en charge les chatbots&nbsp;?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;La solution de chatbot de Sinch, Sinch Chatlayer, est pr\u00e9-int\u00e9gr\u00e9e dans Sinch Contact Center, ce qui permet de d\u00e9tourner le trafic du centre de contact tout en am\u00e9liorant l\u2019exp\u00e9rience client.&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Avec quels produits CRM Sinch Contact Pro peut-il s\u2019int\u00e9grer&nbsp;?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Sinch Contact Pro offre une int\u00e9gration pr\u00eate \u00e0 l\u2019emploi avec les principaux produits CRM de Salesforce, ServiceNow et SAP. Nous pr\u00e9voyons \u00e9galement des int\u00e9grations suppl\u00e9mentaires pour d\u2019autres produits tels que Microsoft Dynamics.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Sinch Contact Pro fournit-il des outils pour les superviseurs&nbsp;?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Oui&nbsp;! Sinch Contact Pro comprend l\u2019application web Supervisor Dashboard, qui fournit des tableaux de bord et des alertes en temps r\u00e9el. Les chefs d\u2019\u00e9quipe et les superviseurs peuvent surveiller ce qui se passe dans le centre d\u2019appel et ajuster en temps r\u00e9el les affectations des agents en fonction des files d\u2019attente, des niveaux de comp\u00e9tence ou de dotation en personnel.&nbsp; &lt;\/p&gt;\"\r\n        }\r\n      },\r\n    {\r\n        \"@type\": \"Question\",\r\n        \"name\": \"Sinch Contact Pro prend-il en charge les campagnes sortantes&nbsp;?  \",\r\n        \"acceptedAnswer\": {\r\n          \"@type\": \"Answer\",\r\n          \"text\": \"&lt;p&gt;Bien s\u00fbr&nbsp;! Sinch Contact Pro soutient la cr\u00e9ation et l\u2019ex\u00e9cution de campagnes d\u2019appels sortants. Les listes d\u2019appels peuvent \u00e9galement \u00eatre import\u00e9es \u00e0 partir d\u2019outils de marketing tiers via une API ouverte, puis ex\u00e9cut\u00e9es via une num\u00e9rotation sortante automatis\u00e9e en mode pr\u00e9visualisation, progressif ou pr\u00e9dictif.&nbsp;&lt;\/p&gt;\"\r\n        }\r\n      }\r\n    ]}<\/script>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/section>\r\n\r\n      <section  class=\"section overflow-hidden section-py bg-ne-05\">\r\n\r\n        <div class=\"position-relative resources-cards\">\r\n                            <div class=\"container\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-12 col-md-9\">\r\n                                                            <h2 class=\"mb-0 mb-md-2 mb-lg-3 \">En savoir plus sur les centres de contact<\/h2>\r\n                            \r\n                                                    <\/div>\r\n                                                    <div class=\"col-12 col-md-3 pt-6 pt-md-0 d-lg-none\">\r\n                                <div class=\"d-flex justify-content-md-end gap-4\">\r\n                                    <button data-carousel-role=\"prev\" data-carousel-nav=\"block-fd24a98156c97c408241d14de2aaf109\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Diapositive pr\u00e9c\u00e9dente\">\r\n                                        <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-left.svg\"><\/svg>\r\n                                    <\/button>\r\n                                    <button data-carousel-role=\"next\" data-carousel-nav=\"block-fd24a98156c97c408241d14de2aaf109\" class=\"btn btn-primary btn-lg btn-icon\" aria-label=\"Diapositive suivante\">\r\n                                        <svg aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/layout\/chevron-right.svg\"><\/svg>\r\n                                    <\/button>\r\n                                <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n                        <div class=\"w-100 pt-6 pt-lg-7\">\r\n                <div class=\"carousel\" data-carousel=\"block-fd24a98156c97c408241d14de2aaf109\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\">\r\n                    <div class=\"container\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                \r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"0\">\r\n                                                                <a href=\"https:\/\/www.youtube.com\/watch?v=W1FAk7Ha-QE\" class=\"card-link text-decoration-none \" title=\"Offrez la meilleure exp\u00e9rience de support omnicanal\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Offrez la meilleure exp\u00e9rience de support omnicanal                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Watch the video                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"1\">\r\n                                                                <a href=\"https:\/\/community.sinch.com\/t5\/Contact-Pro\/Sinch-Contact-Pro-cloud-service-Solution-Brief\/td-p\/3992?attachment-id=1037\" class=\"card-link text-decoration-none \" title=\"Nous soutenons la transformation de votre service client\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/handshake.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Nous soutenons la transformation de votre service client                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Read the solution brief                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                                                        <div class=\"resoureces-cards__slide col-12 col-md-6 col-lg-4\" data-carousel-slide=\"2\">\r\n                                                                <a href=\"https:\/\/www.youtube.com\/watch?v=UTfW-2WbgMg&#038;list=PLDWxiKsSIVPKgNU-zKJWGZeur78UqIT6t&#038;index=1\" class=\"card-link text-decoration-none \" title=\"Laissez-vous inspirer par nos d\u00e9monstrations de produits\" target=\"_blank\">\r\n                        <div class=\"card shadow-sm bg-body rounded d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 justify-content-between\">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/rocket.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h4 \"\r\n                                                                >\r\n                                Laissez-vous inspirer par nos d\u00e9monstrations de produits                            <\/h3>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <span class=\"btn-arrow fs-sm\">\r\n                                        Watch the video                                    <\/span>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n                        <\/a>\r\n        \r\n                                                <\/div>\r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    \r\n\r\n    <section  class=\"section section-altblo section-py bg-white\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-lg-center\">\r\n                <div class=\"col-12 justify-content-center\">\r\n\r\n                    <div class=\"row align-items-center \">\r\n\r\n                        \r\n                        \r\n                        <div class=\"col-md-9 order-md-1\">\r\n                            <div>\r\n\r\n                                \r\n                                \r\n                                    <h2 class=\"mb-0 h3\">Nos produits am\u00e9liorent l\u2019exp\u00e9rience de vos clients tout au long de leur parcours<\/h2>\r\n\r\n                                \r\n                                \r\n                                \r\n                                \r\n                                \r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 pt-6 pt-md-7 pt-lg-9\">\r\n                        \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div class=\"card-body d-flex flex-column gap-4 \">\r\n                        <div>\r\n          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conversationnelle.                                <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/fr\/products\/customer-engagement\/\" class=\"btn-arrow fs-sm \" title=\"Engage\">\r\n                                        En savoir plus                                      <\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card card-transparent bg-transparent d-flex flex-column  h-100 \">\r\n                                                    <div 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\u00e9changez avec vos clients gr\u00e2ce \u00e0 nos puissants chatbots et voicebots aliment\u00e9s par l\u2019IA.                                <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"text-start\">\r\n                                                                    <a href=\"https:\/\/sinch.com\/fr\/products\/chatlayer\/\" class=\"btn-arrow fs-sm \" title=\"Chatlayer\">\r\n                                        En savoir plus                                      <\/a>\r\n                                                            <\/div>\r\n                                            <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                    <\/div>\r\n                \r\n                \r\n            <\/div>\r\n\r\n                    <\/div>\r\n  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